# Eskedar Ngaruiya

Eskedar Ngaruiya is a remote worker on Himalayas, Customer Support Specialist at Call Center International, based in Kenya.

Source: https://himalayas.app/@eskedarngaruiya

```text
Passionate Virtual Assistant & Customer Service Professional
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 1k-1k USD |
| Job categories | Customer Care Representative, Customer Service Manager, Technical Support Specialist, Customer Service, Virtual Assistant |
| Skills | Customer Service, Google Workspace, Organizational Skills, Initiative Skills, Zendesk, Excel, Freshdesk, Time Management, Communication Skills, Problem Solving, Teams, Customer Relationship Management |
| Website | https://canva.com/design/DAGjNbNtzd0/fTpY2nojJ4zu1dMN6442Og/edit |
| Portfolio | https://canva.com/design/DAGJaXTcPwE/Irpf8hxPmh8O3U3wV0Q--Q/edit |
| LinkedIn | https://www.linkedin.com/in/eskedar-ngaruiya-4a613a255 |

## What I'm looking for

```text
I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.
```

## About

```text
Virtual Assistant & Customer Service Pro | Helping businesses stay organized, efficient, and customer-focused.

I thrive on helping businesses and busy professionals stay organized, efficient, and customer-focused. With 2 years of experience in customer service and virtual assistance, I specialize in handling emails, scheduling, data entry, and customer support with empathy and precision. My goal is to streamline operations, enhance client experiences, and free up valuable time so businesses can focus on growth. I’m tech-savvy, detail-oriented, and committed to delivering top-notch support with a human touch.
```

## Experience

### Customer Support Specialist

Call Center International. Mar 2023 - Mar 2024

```text
As a Customer Support Specialist, I managed an average of 80 customer inquiries daily through various channels. I resolved over 100 customer issues weekly using Zendesk, collaborated with sales and technical teams to reduce resolution time, and improved customer satisfaction ratings by 15%. Additionally, I successfully pitched products leading to a monthly revenue increase of $1,000.
```

Skills: Customer-Satisfaction, Zendesk, Communication-Skills, Problem-Solving, Teams, Time-Management, Organizational-Skills, Customer-Relationship-Management

### Customer Support Specialist

Metro by T-mobile. Sep 2022 - May 2023

```text
In my role as a Customer Support Specialist at Metro by T-Mobile, I provided support for customer inquiries related to wireless services. I communicated through various channels, handled escalated issues with empathy, and educated customers on products and services to enhance their experience.
```

Skills: Customer-Service, Communication-Skills, Problem-Solving, Time-Management, Organizational-Skills, Technical-Support, Sales-Support, Customer-Relationship-Management

## Education

### Boma International Hospitality College

Diploma, Hotel Management. 2020 - 2022. Grade: 3.83

```text
Completed a Diploma in Hotel Management with a focus on customer service excellence and operational management in the hospitality industry.
```

## Tech stack

- Salesforce
- Gmail
- Google Workspace
- Microsoft Excel
- FreshDesk
- Calendly

To contact Eskedar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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