# Esegine Oreva

Esegine Oreva is a remote worker on Himalayas, IT Support Technician at Pixel IT Solutions & Gadgets, based in Nigeria.

Source: https://himalayas.app/@esegineoreva

```text
I resolve remote Microsoft 365, identity, and technical support issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 51k+ USD |
| Job categories | IT Support Specialist, Service Desk Analyst, Identity And Access Management Specialist, Microsoft 365 Administrator, SOC Analyst |
| Skills | IT Support, Help Desk Support, Remote Support, Microsoft 365, Microsoft Entra ID, Active Directory Domain Services, Account Provisioning, Group Management, organizational management, Password Resets, Access permissions, Exchange, Shared Mailboxes, Microsoft Teams, Outlook, ServiceNow ITSM, Jira, TeamViewer, Any Desk, Connectwise, RDP, Windows, hardware troubleshooting, Software Troubleshooting, Operating System Installation, Driver Installation, Networking, Printer Support, SOC Monitoring, Log Review, Incident Documentation, Incident Response, Network Traffic Monitoring, Log Monitoring, Cybersecurity Intelligence, Digital Forensics |
| LinkedIn | https://linkedin.com/in/esegine-oreva-ba3558412 |

## What I'm looking for

```text
I'm seeking a remote IT service desk or Microsoft 365 and identity support role where I can resolve user issues, manage access and accounts, meet SLAs, and contribute a security-aware approach across EMEA and US Eastern overlap hours.
```

## About

```text
I'm a CompTIA A+ certified IT support specialist delivering remote help desk support for distributed users, with hands-on Microsoft 365, Microsoft Entra ID, and Active Directory administration.

At Apexa IT Solutions, I supported 50–70 staff remotely, resolving Windows and Microsoft 365 issues and managing 25–30 weekly incidents through ServiceNow ITSM and Jira. I administered accounts, password resets, and shared mailboxes while documenting and escalating complex cases.

At Pixel IT Solutions & Gadgets, I diagnose desktop and laptop hardware and software issues across 15–20 client engagements each week. My SOC monitoring background adds a security-aware approach to access support, incident documentation, and escalation.
```

## Experience

### IT Support Technician (current)

Pixel IT Solutions & Gadgets. Oct 2024 - Present

```text
Diagnose and resolve hardware and software issues on desktops and laptops for 15-20 client engagements weekly, including OS installation, drivers, and business applications. Configure networking, printers, and peripherals, and support customers through clear, non-technical explanations.
```

Skills: hardware-troubleshooting, Software-Troubleshooting, OS-Installation, Networking, Printers, Peripherals, Customer-Support

### Help Desk Analyst

Apexa IT Solutions. Jan 2023 - Jul 2024

```text
Provided remote technical support to a workforce of 50-70 staff using TeamViewer, AnyDesk, ConnectWise, and Windows Remote Desktop, resolving Windows and Microsoft 365 issues without on-site presence. Logged, prioritized, and resolved 25-30 incidents weekly in ServiceNow ITSM and Jira, maintaining accurate ticket documentation for every case.
```

Skills: TeamViewer, Any-Desk, Connectwise, RDP, Microsoft-365, ServiceNow-ITSM, Jira, Incident-Management, Password-Resets, Shared-Mailboxes

### Security Operations Center (SOC) Analyst

Ese-Tech Nigeria Limited. Sep 2021 - Oct 2022

```text
Monitored security alerts and reviewed system logs to identify suspicious activity, triaging approximately 20-30 alerts per week. Assisted in monitoring network traffic and endpoint logs to identify potential security anomalies and participated in incident response procedures.
```

Skills: Security-Monitoring, Log-Review, Incident-Response, Network-Traffic-Analysis, Endpoint-Logs, Documentation

## Education

### Obafemi Awolowo University

Bachelor of Science, Computer Engineering. Grade: Second Class Upper (2:1)

```text
B.Sc. in Computer Engineering with Second Class Upper (2:1) honors.
```

### First Atlantic Cyber Security Institute

Diploma, Cybersecurity Intelligence & Digital Forensics. 2021 - 2021

```text
Diploma in Cybersecurity Intelligence & Digital Forensics completed in 2021.
```

## Tech stack

- Microsoft Teams
- Jira
- Windows
- TeamViewer
- Microsoft Outlook

To contact Esegine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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