# E R R Y User

E R R Y User is a remote worker on Himalayas, Food & Beverage Server at Lee Chen Asian Bistro, based in Canada.

Source: https://himalayas.app/@erryuser

```text
Insurance service professional at Sun Life and Cognizant who supported Canadian benefits clients and generated over ₱1M in insurance premium production.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 60k+ CAD |
| Job categories | Service Agent, Insurance Advisor, Administrative Assistant, Operations Coordinator |
| Skills | Insurance Customer Service, Insurance Administration, Policy Servicing, Claims Processing, life insurance, Group Benefits, Mutual Funds, Financial needs analysis, New Business Processing, CRM, Case Management, Quality Assurance, Data Analysis, Operational Reporting, Workflow Coordination |

## What I'm looking for

```text
I'm seeking a stable, long-term career in the Canadian insurance industry where I can contribute my insurance and customer service experience while continuing to grow. I prefer to work and reside in Canada, including in a home-based position, and am willing to obtain the Ontario OTL licence and complete required training.
```

## About

```text
At Sun Life of Canada Inc, I supported Canadian clients with health, dental, and drug coverage, claims, billing, and policy questions. I also processed claims and served as Backup Team Leader during leadership absences.

As a Licensed Financial Advisor at Sun Life Financial, I advised clients on life insurance and investments, generated over ₱1M in insurance premium production, and supported policies through application, servicing, and claims. At Cognizant Technology Solutions, I supported Google accounts through case management, reporting, quality reviews, and team operations.
```

## Experience

### Food & Beverage Server (current)

Lee Chen Asian Bistro. Mar 2025 - Present

```text
Served food and beverages in a restaurant setting, providing customer service and supporting daily operations.
```

Skills: Customer-Service, Food-Safety, Restaurant-Operations

### Senior Process Executive

[Cognizant Technology Solutions PH Inc](https://himalayas.app/companies/cognizant). Jun 2019 - Mar 2025

```text
Supported administrative and operational functions for a 7-member team, coordinating workflows, case assignments, and SLA monitoring while maintaining 100% SLA compliance. Prepared reports and dashboards using Excel, Google Sheets, and Salesforce, and served as SME and Assistant Queue Manager.
```

Skills: Excel, Google-Sheets, Salesforce, Pivot-Tables, CRM, Case-Management, SLA-Monitoring, Quality-Assurance, Team-Coordination, Training, Mentorship, Data-Analysis, Reporting

### Head Service Crew (All Around)

Camp Pares DGP, Corp.. Sep 2024 - Jan 2025

```text
Led service crew operations, coordinating tasks and ensuring quality service in a restaurant environment.
```

Skills: Team-Leadership, Customer-Service, Restaurant-Operations

### Executive Virtual Administrative Assistant

TRW Financial. May 2021 - Dec 2022

```text
Provided high-level executive and administrative support to the Managing Director, managing calendars, appointments, and client coordination. Processed invoices and expenses using Xero, Hubdoc, and Notion.
```

Skills: Calendar-Management, Email-Management, Xero, Hubdoc, Notion, Invoice-Processing, Expense-Management, Confidential-information-management, Stakeholder-Communication

### Licensed Financial Advisor

[Sun Life Financial](https://himalayas.app/companies/sun-life). Sep 2018 - Dec 2022

```text
Managed a portfolio of approximately 50 clients, assessing financial goals and insurance needs while generating over ₱1M in premium production. Advised on mutual funds and life insurance, and managed end-to-end new business processing and policy servicing.
```

Skills: Financial-Advisory, life-insurance, Mutual-Funds, Investment, Policy-Administration, New-Business-Processing, Claims-Support, Customer-Relationship-Management, Underwriting-Coordination

### Overall Restaurant Crew Member

Beans and Brews. Dec 2020 - Jun 2021

```text
Performed various restaurant duties including food preparation, customer service, and maintaining cleanliness.
```

Skills: Customer-Service, Food-Preparation, Restaurant-Operations

### Restaurant Manager

Seaclusive Seafood Shack. Feb 2017 - Dec 2019

```text
Managed restaurant operations, overseeing staff, customer service, and daily business activities.
```

Skills: Restaurant-Management, Team-Leadership, Customer-Service, Operations

### Senior Customer Service Representative

[Sun Life of Canada Inc](https://himalayas.app/companies/sun-life-financial-inc). Nov 2015 - Sep 2018

```text
Provided comprehensive insurance and group benefits support to Canadian clients, explaining health, dental, and drug coverage. Processed claims, calculated premiums, and consistently achieved 100% accuracy in client information.
```

Skills: Insurance, Group-Benefits, Claims-Processing, Billing, Customer-Service, Quality-Assurance, Compliance, Queue-Management, Team-Leadership

### Customer Service Representative

Sitel Philippines Corporation. Aug 2014 - Nov 2015

```text
Provided customer service and policy servicing support for MetLife Home & Auto Insurance, assisting U.S. policyholders with coverage, premiums, and billing. Maintained accurate records and handled sensitive information in compliance with privacy standards.
```

Skills: Customer-Service, Policy-Servicing, Insurance, Billing, Payment-Processing, Data-Entry, Compliance

### Enumerator | Real Estate Market Research

Goshen Land Real Estate Co.. Apr 2014 - May 2014

```text
Conducted field surveys and market research, collecting quantitative and qualitative data on consumer preferences and housing needs. Administered questionnaires and validated survey responses for accuracy.
```

Skills: Market-Research, Data-Collection, Survey-Administration, Data-Validation, Consumer-Insights

### Bookkeeper

Maningding Rice Mill. Apr 2007 - Mar 2014

```text
Recorded daily financial transactions, cash receipts, and expenses while maintaining accurate business records. Prepared documentation for BIR tax filings and reconciled daily cash transactions.
```

Skills: Bookkeeping, Financial-Records, Cash-Reconciliation, Tax-Documentation, Quickbooks

## Education

### TESDA

Introduction to Food Processing, Food Processing. 2022 - 2022

```text
Completed Introduction to Food Processing certification.
```

### Securities and Exchange Commission

Certified Investment Solicitor, Investment. 2019 - 2019

```text
Certified Investment Solicitor.
```

### Insurance Commission of the Philippines

Licensed Insurance Agent, Insurance. 2018 - 2018

```text
Licensed Insurance Agent (Traditional & VUL).
```

### Kingfisher School of Business and Finance

Bachelor of Science in Management, Business Management. 2010 - 2014

Activities and societies: Dean's Lister

```text
Bachelor of Science in Management with a major in Business Management. Dean's Lister.
```

## Tech stack

- Xero
- Salesforce
- Oracle
- Google Docs
- Gmail
- Google Drive
- Microsoft Teams
- Google Workspace
- Trello
- Asana
- Notion
- Google Sheets
- Microsoft Excel
- monday.com
- Zoom
- QuickBooks
- SAP
- Omni
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Google Slides
- Microsoft 365

To contact E R R Y, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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