# Ernest Okoto Boateng

Ernest Okoto Boateng is a remote worker on Himalayas, IT Technician at CompuGhana Company Limited, based in Ghana.

Source: https://himalayas.app/@ernestokotoboateng

```text
I troubleshoot, maintain, and support reliable IT systems, networks, and end users.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Ghana |
| Authorized to work in | Ghana |
| Job categories | IT Support Specialist, IT Technician, IT Support Specialist, IT Manager, Network Administrator, Systems Administrator, Technical Support Specialist, Personal Assistant, IT Support Technician, Computer Support Specialist, Technology Support Specialist, Network Support Specialist, Healthcare IT Support Specialist, IT Support Engineer, IT Support Associate, IT Security Support Specialist |
| Skills | IT Support, Technical Troubleshooting, Hardware installation, Software Installation, Hardware Maintenance, Network Administration, Network Configuration, Desktop Support, User Support, Windows, Linux, Unix, MacOS, Mobile, SQL, HTML, CSS, C++, Oracle, Relational Databases, Microsoft Project, Microsoft Visio, Microsoft Office, Figma, Wireframing, Cybersecurity Operations, Effect |

## What I'm looking for

```text
I'm looking for an IT support or infrastructure role where I can troubleshoot technical issues, maintain systems and networks, support users, and deliver timely, cost-effective solutions.
```

## About

```text
I'm currently keeping hardware, software, peripherals, and networks running at CompuGhana Company Limited, providing hands-on installation, maintenance, repair, and user support.

At Ga East Municipal Hospital, I championed IT, networking, and desktop support for hospital staff, handled mainframe and account maintenance for 10+ staff weekly, and managed 5+ Priority 1 ticket issues per day. I resolved system crashes, slow-downs, and data recoveries while achieving 95–100% customer satisfaction scores.

My background also includes project coordination and stakeholder communication at ELINC China Corporation Limited. I bring practical experience across Windows, Linux, Unix, macOS, networks, databases, and PC maintenance.
```

## Experience

### IT Technician (current)

CompuGhana Company Limited. Jan 2025 - Present

```text
Installs and configures computer hardware, software, and peripherals; performs routine maintenance and network administration; provides technical support to users.
```

Skills: Hardware-installation, Software-Installation, Network-Administration, Technical-Support, Troubleshooting

## Education

### Ghana-India Kofi Annan Centre of Excellence in ICT (AITI-KACE)

Cisco Cyber Security Operations, Cyber Security Operations

```text
Completed the Cisco Cyber Security Operations program at the Ghana-India Kofi Annan Centre of Excellence in ICT.
```

### University of Education, Winneba

Bachelor of Science, Information Communication Technology Education. Grade: 2.8/4.0

```text
Pursued a Bachelor of Science in Information Communication Technology Education, achieving a GPA of 2.8 out of 4.0.
```

## Tech stack

- Figma
- Linux
- Windows
- Effect
- X++

To contact Ernest, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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