# Erica User

Erica User is a remote worker on Himalayas, Customer Service Representative at Teleperformance, based in Portugal.

Source: https://himalayas.app/@ericauser4

```text
Customer service representative with strong communication and organizational skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Portugal |
| Authorized to work in | Portugal |
| Job categories | Customer Service Representative, Dressmaker, Customer Support Specialist, Sales Associate, Administrative Assistant, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Customer Service, Teamwork, Microsoft Office, Social Media, Problem Solving, Time Management, WhatsApp, Communication Skills |

## What I'm looking for

```text
I am looking for a role that values strong communication and offers opportunities for growth.
```

## About

```text
I am a dedicated customer service representative with two years of experience at Teleperformance in Lisbon, Portugal. My role involved assisting customers through various channels, including chat, email, and phone, where I honed my communication skills and developed a strong ability to resolve issues efficiently.

Prior to my experience in customer service, I completed a dressmaking course at IEFP - Instituto do Emprego e Formação Profissional. This background has equipped me with a unique blend of creativity and attention to detail, which I apply in all my professional endeavors. I am passionate about continuous learning and adapting to new digital tools, ensuring I stay at the forefront of customer service excellence.
```

## Experience

### Customer Service Representative

[Teleperformance](https://himalayas.app/companies/tp). Aug 2021 - Aug 2023

```text
Provided comprehensive customer support through various channels including chat, email, and phone. Successfully resolved customer inquiries and issues, ensuring high levels of customer satisfaction.
```

Skills: Customer-Support, Email-Support, Phone-Support, Problem-Solving, Communication-Skills, Live-Chat

## Education

### IEFP - Instituto do Emprego e Formação Profissional

Dressmaker, Fashion Design. 2019 - 2020

```text
Completed a vocational training program to become a dressmaker. Gained practical skills and knowledge in garment construction and design.
```

### Escola Secundária da Ramada

High School Diploma, General Studies. 2004 - 2007

```text
Completed 12th grade at Escola Secundária da Ramada. Acquired foundational knowledge across various subjects.
```

## Tech stack

- Gmail
- WhatsApp

To contact Erica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Faith Matt](https://himalayas.app/@faithmatt): Customer Representative, EF Telecommunications
- [Sara Vital](https://himalayas.app/@saravital): Customer Service Representative, Teleperformance
- [Emmanuel Chijioke Anyanwu](https://himalayas.app/@emmanuelchijiokeanya): Customer Service Representative / Marketer, Basic Consumer Cooperative Finance
- [Bruno Duarte Lopes](https://himalayas.app/@brunoduartelopes): Customer Service Representative, Randstad Portugal Vodafone
- [Patricia Dias](https://himalayas.app/@patriciadias): Operador de Call Center, Foundever Portugal
- [Sofia Marques](https://himalayas.app/@sofiamarques): Customer Support Representative, Freelancer
- [Rafael Andrade](https://himalayas.app/@rafaelandrade2): Customer Support Assistant, GoPuff
- [Artémis Pereira](https://himalayas.app/@artmispereira): Customer Service Representative, Teleperformance Portugal
- [Kharadi Tahura](https://himalayas.app/@kharaditahura): Customer Service Representative, Tata Consultancy Services
- [Stefany Faria](https://himalayas.app/@stefanyfaria): Assistente de Atendimento ao Cliente Remoto, Vodafone Portugal