# ericajoy Arcilla

ericajoy Arcilla is a remote worker on Himalayas, Virtual Assistant at Joysport Inc Philippines, based in Philippines.

Source: https://himalayas.app/@ericajoyarcilla

```text
Virtual assistant at Joysport Inc Philippines supporting Amazon and Shopify orders, shipment tracking, and customer issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 160k+ PHP |
| Job categories | Virtual Assistant, Customer Support Representative, Logistics Coordinator, Appointment Setter |
| Skills | E commerce Support, Customer Support, Logistics Coordination, Shipment Tracking, Order Management, Load Status Verification, Delivery Follow Up, Delay Resolution, Carrier Sourcing, Rate Negotiation, DAT Load Posting, CRM, Ticketing Systems, Returns Processing, Refunds |

## About

```text
At Joysport Inc Philippines, I tracked Amazon and Shopify shipments using carrier information from FedEx, USPS, Amazon, DHL, XLC, and Royal Mail. I kept customers updated and followed up on delays and delivery concerns.

I supported customers from pre-sales through post-purchase, coordinated returns, refunds, and replacements, and recorded interactions in CRM and ticketing systems. I also provided product troubleshooting guidance and coordinated next steps for order issues.
```

## Experience

### Virtual Assistant

Joysport Inc Philippines

```text
Provided ecommerce customer support and technical support, tracking shipments and monitoring order status for Amazon and Shopify orders. Handled delivery issues, processed returns and refunds, and managed customer interactions through CRM and ticketing systems.
```

Skills: Shipment-Tracking, Order-Management, Amazon, Shopify, FedEx, USPS, Amazon-Courier, DHL, XLC, Royal-Mail, CRM, Ticketing-Systems, Customer-Support, Technical-Support, Returns, Refunds, Replacements, Technical-Troubleshooting

## Education

### Cavite State University

Bachelor of Science, Business Management. 2020 - 2024

```text
Bachelor of Science in Business Management with a major in Marketing Management, completed from 2020 to 2024.
```

### Philippine Merchant Marine School

High School Diploma, Accounting and Business Management. 2018 - 2020

```text
Completed the Accounting and Business Management program from 2018 to 2020.
```

### Las Piñas National High School

High School Diploma, General Studies. 2014 - 2018

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Completed Senior High School education from 2014 to 2018.
```

### Talon 3 Elementary School

Elementary School Diploma, Elementary Education. 2008 - 2014

```text
Completed elementary education from 2008 to 2014.
```

## Tech stack

- Shopify

To contact ericajoy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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