# Erica Beck

Erica Beck is a remote worker on Himalayas, Payment Operations Specialist at Fullbay, based in United States.

Source: https://himalayas.app/@ericabeck

```text
I have over 15 years of experience in payment processing, merchant operations, customer service, account management, underwriting & dispute resolution
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 56k+ USD |
| Job categories | Payment Operations Specialist, Merchant Underwriting, Onboarding Specialist, Operations Specialist, Account Manager, Customer Support Specialist, Office Manager, Sales |
| Skills | Payment Operations, Payment Processing, Merchant Underwriting, Merchant Onboarding, Dispute Management, Chargeback Resolution, Payment Integration, Technical Troubleshooting, Risk Management, AML KYC, PCI Compliance, Regulatory Compliance, Account Management, Client Success, Customer Support |

## About

```text
At Fullbay, I drive GMV, revenue, and account growth through strategic account planning. I resolve complex payment, dispute, and chargeback issues and advise executive clients on payment operations and solutions.

At Procare Software, I managed end-to-end merchant underwriting and reviews aligned with AML/KYC, PCI, regulatory, and internal risk requirements. I also led onboarding and underwriting operations through coaching, training, workload management, and quality oversight.

Earlier, I supported Tuition Express merchants with payment, software, and account issues, including dispute and chargeback resolution. Across my operations roles, I analyzed processes and implemented improvements, and at Birkenstock I supported sales, customer service, and retail inventory needs.
```

## Experience

### Payment Operations Specialist (current)

Fullbay. Mar 2024 - Present

```text
Drive GMV, revenue, and account growth through strategic account planning. Resolve complex payment, dispute, and chargeback issues while advising executive clients on payment operations.
```

Skills: Payment-Operations, Dispute-Management, Chargebacks, Account-Management, Strategic-Planning, Technical-Troubleshooting, Training, Mentorship, Cross-Functional-Collaboration, Compliance

### Lead Onboarding - Underwriting Specialist

Procare Software. Nov 2018 - Mar 2024

```text
Managed end-to-end merchant underwriting, evaluating financial documentation and risk factors. Led onboarding and underwriting operations through coaching, training, and quality oversight.
```

Skills: Merchant-Underwriting, Risk-Assessment, AML-KYC, PCI-Compliance, Onboarding, Team-Leadership, Escalation-Management, Document-Management, Training, Workflow-Management

### Tuition Express Support Specialist

Procare Software. Nov 2018 - Feb 2021

```text
Provided high-volume customer support while resolving complex payment, software, and account issues. Assisted merchants with the dispute and chargeback process.
```

Skills: Customer-Support, Payment-Processing, Dispute-Resolution, Chargebacks, Technical-Troubleshooting, Account-Management, Prioritization, Professionalism

### Operations Specialist

Agency Services AON – National Flood Services. Jun 2017 - Jul 2018

```text
Analyzed operational processes and performance data to identify inefficiencies and improvement opportunities. Recommended and implemented process enhancements to improve productivity.
```

Skills: Process-Improvement, Data-Analysis, Operational-Efficiency, Training, Coaching, Staff-Support, Performance-Management

### Office Manager

Jackson Street Wine Warehouse. May 2016 - Mar 2017

```text
Managed daily office and warehouse operations, staff workflow, inventory, billing, and customer accounts. Streamlined wine-pallet pickup, delivery, and storage processes for winery clients.
```

Skills: Office-Management, Inventory-Management, Billing, Account-Administration, Workflow-Optimization, Confidential-Records, Team-Productivity

### Inside Sales / Customer Service Representative

Birkenstock. Jan 2011 - Jan 2016

```text
Managed high-volume sales transactions with accuracy and attention to detail. Provided customer service and technical support while resolving system and account issues.
```

Skills: Sales, Customer-Service, Technical-Support, Account-Resolution, Relationship-Building, Inventory-Management, Attention-To-Detail

## Tech stack

- Salesforce
- DocuSign
- Slack
- Microsoft Teams
- BambooHR
- Jira
- Stripe
- Microsoft Office 365
- ADP
- Microsoft Outlook
- Square

To contact Erica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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