# Enxhi Bica

Enxhi Bica is a remote worker on Himalayas, Procurement Manager – Metals Department at Fintrade Sh.P.K. (Finman Group), based in Albania.

Source: https://himalayas.app/@enxhibica

```text
Procurement Manager at FINTRADE SH.P.K. (FINMAN GROUP), sourcing metals and negotiating supplier agreements while resolving delivery and quality issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Albania |
| Authorized to work in | Albania |
| Salary expectations | 60k+ USD |
| Job categories | Procurement Manager, Data Analyst, Customer Relationship Manager, Customer Service, Debt Collection Agent |
| Skills | Procurement, Supplier Management, Customer Relationship Management, Strategic Negotiations, Stakeholder Management, Customer Experience, Complaint Resolution, Data Analysis, KPI development, Business Intelligence, Process Improvement, Market Analysis, Pricing Analysis, SQL, Excel |

## About

```text
At FINTRADE SH.P.K. (FINMAN GROUP), I manage procurement of steel, stainless steel, and metal products from European and regional suppliers. I negotiate commercial terms and framework agreements, and coordinate with engineering and logistics teams on technical evaluations, stock needs, and delivery plans.

I work with suppliers and internal stakeholders throughout the purchasing cycle, addressing delivery, documentation, quality, and availability issues. I use Excel and procurement systems to track orders, analyze pricing and market trends, and support cost-effective sourcing.

Previously, as a Data Analyst & Software Implementation Specialist at FINTRADE SH.P.K. (FINMAN GROUP), I created and maintained KPIs and prepared weekly reports for managers. I also researched recurring user concerns and supported users as they adapted to new processes and automation tools.

At KREDO FINANCE and CREDIT2ALL, I worked across customer relationship, conversion, customer care, and debt collection roles. I handled customer complaints and account inquiries, researched issues, and negotiated payment arrangements while maintaining accurate records.
```

## Experience

### Procurement Manager – Metals Department (current)

Fintrade Sh.P.K. (Finman Group). Oct 2023 - Present

```text
Manage procurement of steel, stainless steel, and metal products from European and regional suppliers. Act as central point of contact for suppliers and internal stakeholders, negotiate commercial terms, and coordinate with engineering and logistics teams.
```

Skills: Procurement, Supplier-Management, Negotiation, Cross-functional-Coordination, Excel, Procurement-Systems, Market-Analysis, Data-Driven-Decision-Making

### Data Analyst & Software Implementation Specialist

Fintrade Sh.P.K. (Finman Group). Aug 2022 - Oct 2023

```text
Acted as liaison between users, management, and implementation teams. Investigated customer concerns through data research and troubleshooting, created KPIs, and prepared weekly reports to support management decisions.
```

Skills: Data-Analysis, KPI-development, Reporting, Troubleshooting, Excel, Process-Improvement, Stakeholder-Communication

### Senior Customer Relationship Specialist

Kredo Finance. Aug 2021 - Jul 2022

```text
Supported daily operations and decision-making, identified and implemented solutions for team challenges, and assisted staff in resolving complex customer complaints. Conducted data research to resolve customer issues efficiently.
```

Skills: Customer-Relationship-Management, Problem-Solving, Data-Research, Team-Support, Complaint-Resolution

### Conversion Specialist

Kredo Finance. Jan 2021 - Jul 2022

```text
Managed loan applications through the web application channel, built and maintained strong customer relationships, and resolved customer complaints. Maintained database records and maximized customer monetary limits.
```

Skills: Loan-Processing, Customer-Relationship-Management, Database-Management, Complaint-Resolution

### Customer Care Specialist

Kredo Finance. Jan 2021 - Jul 2022

```text
Handled inbound and outbound customer service calls, maintained strong customer relationships, and managed customer complaints. Updated database records.
```

Skills: Customer-Service, Call-Handling, Complaint-Management, Database-Management

### Senior Debt Collector Specialist

Credit2All. Jun 2020 - Jul 2021

```text
Managed a portfolio of overdue accounts through inbound and outbound communication, negotiated payment arrangements, and resolved inquiries and disputes. Maintained accurate records and consistently achieved collection and quality targets.
```

Skills: Debt-Collection, Negotiation, Customer-Relationship-Management, Compliance, Record-keeping

### Customer Service Specialist

Kredo Finance. Jun 2019 - Apr 2020

```text
Assisted customers with financial products and loan applications, processed and verified loan documentation, and resolved customer inquiries and complaints. Maintained accurate customer records and CRM data.
```

Skills: Customer-Service, Loan-Processing, Documentation, CRM, Complaint-Resolution

## Education

### University of Tirana

Master of Science, Risk Management

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Master of Science in Risk Management from the University of Tirana.
```

### University of Tirana

Bachelor, Business Informatics

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Bachelor in Business Informatics from the University of Tirana.
```

## Tech stack

- Microsoft Excel
- SQL
- Microsoft Office

To contact Enxhi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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