# Emmeline De Silva

Emmeline De Silva is a remote worker on Himalayas, Business Operations Manager at Boots Digital Health, based in United Kingdom.

Source: https://himalayas.app/@emmelinedesilva

```text
I build scalable healthcare operations through structured processes, data visibility, and cross-functional delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 65k+ GBP |
| Job categories | Business Operations Manager, Operations Manager, Project Manager, Process Improvement Manager, Office Manager |
| Skills | Business Operations, Process Improvement, Continuous Improvement, Governance SOPs, Documentation, Project Coordination, Project Tracking, Cross functional Coordination, Workflow Optimization, Operational Reporting, Spreadsheet Management, Dashboard Management, SLA Management, Data led decision making, Systems Implementation, Workforce Planning, Capacity Planning, Stakeholder Management, Risk Management, Blocker Management, Vendor Management, Finance Operations, Supplier Operations, Team Leadership, Service Delivery, Jira, SAP Orion, Concur, Rethink, Surfboard, Dialpad, D80, EMIs, Docman, ERS, Lexacom, Microsoft 365, Excel, Google Workspace, AI assisted Documentation, Workflow Support |
| LinkedIn | https://linkedin.com/in/emmeline-de-silva-432712198 |

## What I'm looking for

```text
I'm looking to lead and improve healthcare or digital health operations, turning ambiguous work into scalable processes and using data, cross-functional coordination and clear ownership to strengthen service delivery.
```

## About

```text
At Boots Digital Health, I lead operational delivery across Administration, Clinical Operations and Patient Support, keeping cross-functional priorities visible, owned and progressing.

I turn informal workstreams into repeatable processes using SOPs, trackers, clear accountability and escalation routes. I use SLA dashboards, workload volumes, ageing and capacity data to identify pressure points and improve performance.

Across digital health and healthcare operations, I’ve led service delivery, workforce planning, onboarding, supplier and finance processes, and workflow improvement. I’m focused on creating practical, scalable ways of working that reduce manual handling and strengthen end-to-end service delivery.
```

## Experience

### Business Operations Manager (current)

Boots Digital Health. Aug 2025 - Present

```text
Lead operational delivery across Administration, Clinical Operations and Patient Support, turning ambiguous workstreams into structured processes and coordinating multiple projects with clear ownership and follow-up.
```

Skills: SOPs, Process-Improvement, Project-Coordination, SLAs-and-Operational-Dashboards, Workforce-Planning, Stakeholder-Management, Vendor-Operations, Finance-Operations, Excel, Jira

### Office Manager

Boots Digital Health. Apr 2022 - Aug 2025

```text
Managed broad business operations during growth, building structure around recurring workflows, suppliers, onboarding, and finance administration, and introduced structured invoice and purchase-order processes.
```

Skills: Operations-Management, Process-Improvement, SOPs, Invoice-Management, Supplier-Management, Onboarding, Training, Excel, D80

### Reception Manager

Wimbledon Medical Practice. Jan 2020 - Apr 2022

```text
Led a busy healthcare operations team, managing service delivery, performance, workforce planning, and operational escalations, and implemented process improvements to increase efficiency.
```

Skills: Team-Leadership, Workforce-Planning, Process-Improvement, Service-Delivery, Performance-Management, Rota-Management, Resource-Allocation

### Reception Supervisor

Morden Hall Medical Centre. Jan 2015 - Jan 2020

```text
Supervised daily operations, rotas, resource allocation, training, onboarding, compliance, and performance reviews, and continuously reviewed operational processes to recommend improvements.
```

Skills: Supervision, Operations, Training, Onboarding, Compliance, Performance-Reviews, Process-Improvement

### Appointments Coordinator

St Luke's Cancer Centre. Oct 2013 - Sep 2015

```text
Coordinated patient appointments and clinical capacity in a high-pressure environment, maintaining accurate scheduling across clinical and administrative teams.
```

Skills: Appointment-Scheduling, Coordination, Clinical-Capacity, Attention-To-Detail

## Education

### University of Portsmouth

BA (Hons), Childhood and Youth Studies

```text
BA (Hons) in Childhood and Youth Studies from the University of Portsmouth.
```

### St Philomena's Sixth Form

National Diploma, Health and Social Care

```text
National Diploma in Health and Social Care from St Philomena's Sixth Form.
```

## Tech stack

- Rethink
- Concur
- Jira
- Dialpad
- Google Workspace
- Microsoft Excel

To contact Emmeline, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Akua Halliday-McLean](https://himalayas.app/@akuahallidaymclean): Business Operations Officer, Medical Defence Shield
- [Nicholas Kromberg](https://himalayas.app/@nicholaskromberg): Business Strategy Manager, FIRST Agency
- [David Sharda](https://himalayas.app/@davidsharda): Senior Project Manager, Eastwood & Cleef LLC
- [Rhiannon Harris](https://himalayas.app/@rhiannonharris1): Gym Owner, Self Employed
- [Shantel Kwarteng](https://himalayas.app/@shantelkwarteng): Senior VA, Tegemea Ltd
- [Valerie Sosso Moukouelle](https://himalayas.app/@valeriesossomoukouel): Health Information Management Analyst, CereCore International HCA Healthcare UK
- [Sandra Mendes](https://himalayas.app/@sandramendes2): Key Account Manager, HW
- [Oksana Procyk](https://himalayas.app/@oksanaprocyk): Operations & Research Associate, Unknown
- [Irene Ejiofor](https://himalayas.app/@ireneejiofor): Agile Project Manager, Amdari Inc.
- [Mehuli Basu](https://himalayas.app/@mehulibasu): Head of Operations, KB Infrastructure