# Emmanuella Koukoui

Emmanuella Koukoui is a remote worker on Himalayas, Conseiller client at Concentrix, based in Benin.

Source: https://himalayas.app/@emmanuellakoukoui

```text
Customer service advisor at Concentrix, handling customer requests and resolving issues to support a quality customer experience.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Benin |
| Authorized to work in | Benin |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Service |
| Skills | Customer Service, Customer Experience Management, Customer Satisfaction, Client Relations, Customer Contact, Customer Marketing, problem resolution, Troubleshooting, Written Communication, Email And Task Prioritization, Marketing, Finance, French, English |
| LinkedIn | https://linkedin.com/in/emmanuella-koukoui-37a885352 |

## About

```text
At Concentrix, I support customers by handling their requests and helping resolve problems.

I’m developing my skills in customer relations and communication while contributing to a quality customer experience in a professional environment.

I studied International Business/Trade/Commerce at Haute Ecole Régionale de Commerce International (HERCI).
```

## Experience

### Conseiller client (current)

[Concentrix](https://himalayas.app/companies/concentrix). Jul 2025 - Present

```text
I provide professional customer support in French via email, chat, and CRM tools like Salesforce. Skilled in handling inquiries, complaints, and follow-ups, I ensure accurate updates and improved satisfaction. Detail‑oriented, adaptable, and deadline‑driven, I deliver high‑quality service to optimize customer experience.
```

## Education

### Haute Ecole Régionale de Commerce International (HERCI)

Licence, International Business/Trade/Commerce

## Tech stack

- Salesforce
- Magento
- Microsoft Excel
- Microsoft Word

To contact Emmanuella, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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