# Emmanuel Awolaja

Emmanuel Awolaja is a remote worker on Himalayas, Hotel Supervisor at Boa Hotel, based in Nigeria.

Source: https://himalayas.app/@emmanuelawolaja

```text
Call Analyst in digital banking, combining call-data analysis and customer service to resolve disputes and improve efficiency.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Call Center Analyst, Customer Support, Customer Service, Digital Banking Operations, Hotel Operations Manager, Contact Center Analyst, Customer Service Analyst, Contact Center Operations Analyst, Call Center Quality Analyst, Customer Care Analyst, Contact Center Systems Analyst, Customer Support Analyst, Contact Center Business Analyst, Call Center Representative |
| Skills | Data Documentation, Problem Solving, Conflict Resolution, Team Leadership, Staff Supervision, Digital Banking Operations (Kuda Platform), Transaction Issue Resolution, Front Desk Operations, Staff Scheduling, Check In Check Out Management, Complaint Resolution, Microsoft Office, Communication Skills, Corporate Trainer, Customer Relationship Management |

## What I'm looking for

```text
I’m looking for a dynamic organization where I can apply call analysis, customer service, and problem-solving to resolve customer disputes, improve service efficiency, and grow into a more responsible role.
```

## About

```text
I’m a dedicated, customer-focused Call Analyst with experience in financial services through handling Kuda digital banking inquiries and transaction issues. I analyze customer accounts and call data, document cases, and escalate complex disputes to drive timely resolutions and higher service efficiency.

Alongside my banking work, I’ve supervised front-desk operations at Boa Hotel—overseeing staff scheduling, guest check-in/check-out, complaint handling, and training new team members. I bring strong communication, problem-solving, and team coordination to every interaction.
```

## Experience

### Hotel Supervisor

Boa Hotel. Jan 2023 - Jan 2024

```text
Oversaw front-desk operations, managed staff scheduling, and resolved guest complaints to ensure smooth day-to-day service. Trained and mentored new staff on hotel procedures and customer service standards.
```

Skills: Front-Desk-Operations, Staff-Scheduling, Guest-Service, Check-In-Check-Out-Management, Complaint-Resolution, Team-Leadership, Conflict-Resolution, Mentorship

## Education

### Gateway Polytechnic

Higher National Diploma (HND), Mass Communication

```text
Earned a Higher National Diploma (HND) in Mass Communication from Gateway Polytechnic, Saapade, graduating July 2024.
```

## Tech stack

- Gmail
- Dynamic
- Check

To contact Emmanuel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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