# Emily Shepard

Emily Shepard is a remote worker on Himalayas, Customer Care Coordinator at Connecticut Water, based in United States.

Source: https://himalayas.app/@emilyshepard

```text
Utility billing professional at Connecticut Water resolving billing disputes, high-usage investigations, and meter issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 85k+ USD |
| Job categories | Utility Billing, Customer Service Manager, Retail Store Manager |
| Skills | Billing Operations, Accounts Receivable, Revenue Recovery, Delinquent Account Management, Customer Escalation Management, Consumption Analysis, Data Analysis, Data Reporting, Collections Support, Employee Supervision, Hiring and Recruitment, Performance Management, Corporate Trainer, Scheduling, Cash Management |

## About

```text
At Connecticut Water, I manage customer accounts, billing inquiries, payment arrangements, and collections support. I research billing disputes, high-usage investigations, and meter-related issues by reviewing consumption data and account activity.

I coordinate with field operations, meter technicians, engineering, and construction teams to resolve service issues. I also train and mentor new employees on customer service procedures, utility billing processes, and company policies.

Before Connecticut Water, I managed operations at Rue21 and A&M. At A&M, I supervised, trained, and evaluated a team of up to 15 employees while overseeing hiring, scheduling, and performance management.

Earlier, as Assistant Store Manager at Cache, I assisted with store operations and employee supervision. Across my utility and retail roles, I’ve worked on customer escalations, cash management, inventory control, and operational goals.
```

## Experience

### Customer Care Coordinator (current)

Connecticut Water. Nov 2019 - Present

```text
Manage customer accounts, utility billing inquiries, payment arrangements, collections support, and escalated customer concerns. Research and resolve billing disputes, high-usage investigations, and meter-related issues while analyzing consumption data and account activity.
```

Skills: Utility-Billing, Accounts-Receivable, Collections, Customer-Escalation, Data-Analysis, Excel, Microsoft-Office

### Store Manager of Operations

Rue21. Dec 2018 - Oct 2019

```text
Managed daily store operations, staffing, customer service, and financial performance. Supervised, trained, and coached retail associates while overseeing scheduling, payroll administration, inventory control, and loss prevention.
```

Skills: Retail-Operations, Staff-Supervision, Training, Scheduling, Payroll, Inventory-Control, Loss-Prevention, Cash-Management

### Store Manager / Visual Merchandising Manager

A&M. Apr 2015 - Dec 2018

```text
Managed daily operations for a high-volume retail location while supervising, training, and evaluating a team of up to 15 employees. Led recruiting, interviewing, hiring, scheduling, payroll oversight, and performance management.
```

Skills: retail-management, Team-Leadership, Recruitment, Hiring, Scheduling, Payroll, Performance-Management, Inventory-Control, Loss-Prevention

### Assistant Store Manager

Cache. Jan 2013 - Jan 2015

```text
Assisted with store operations and supervision of up to 10 employees. Supported recruiting, hiring, training, scheduling, cash management, inventory control, and customer service initiatives while helping achieve sales and operational goals.
```

Skills: Retail-Operations, Staff-Supervision, Recruitment, Hiring, Training, Scheduling, Cash-Management, Inventory-Control, Customer-Service

## Education

### Valencia High School

High School Diploma, General Studies

```text
Earned a High School Diploma from Valencia High School.
```

## Tech stack

- Microsoft Excel

To contact Emily, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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