# Emily McNeil

Emily McNeil is a remote worker on Himalayas, Enterprise Customer Success Manager at WorkStep / Confirm, based in United States.

Source: https://himalayas.app/@emilymcneil

```text
Enterprise Customer Success Manager at Confirm, expanding enterprise portfolios while maintaining strong retention and renewal outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 125k-160k USD |
| Job categories | Enterprise Customer Success Manager, Account Manager, Customer Success Manager, Enterprise Account Manager |
| Skills | Enterprise Customer Success, Enterprise Account Management, Renewal Management, Revenue Growth, Revenue Retention, Stakeholder Engagement, Strategic Business Reviews, Risk Identification, Risk Mitigation, Data Driven Recommendations, Client Onboarding, Retail, Logistics, Supply Chain Consulting, Salesforce |
| LinkedIn | https://linkedin.com/in/emily-mcneil-accountmanager |

## What I'm looking for

```text
I’m looking for a fully remote Enterprise or Strategic Customer Success Manager role at a growth-stage B2B SaaS company. I thrive owning high-value accounts end to end: leading renewals, building executive relationships, and partnering with product teams to turn customer feedback into action. I want a team that treats CS as a driver of revenue and retention.
```

## About

```text
At WorkStep / Confirm, I expanded my enterprise portfolio from 10 accounts totaling $1.8M ARR to 30 accounts totaling $2.3M ARR during a company-wide restructuring, while maintaining strong retention and renewal outcomes.

I own the renewal lifecycle, from planning and forecasting through value positioning, negotiation, and close. I lead discovery and Strategic Business Reviews, connecting customer priorities and platform insights to business outcomes.

At C.H. Robinson, I grew a book of business from $50K to $1.8M net revenue across 12 flagship enterprise customers, with three consecutive years of double-digit revenue growth. I also managed enterprise onboarding and led a team of Account Coordinators.
```

## Experience

### Enterprise Customer Success Manager (current)

WorkStep / Confirm. Feb 2022 - Present

```text
Owns full renewal lifecycle for a B2B SaaS platform for frontline workforce engagement, managing a portfolio of 30 enterprise accounts ($2.3M ARR) after company restructuring. Leads strategic business reviews and uses data-driven insights to drive retention and expansion.
```

Skills: Enterprise-Account-Management, Renewal-Lifecycle, GRR, Strategic-Business-Reviews, Data-Analysis, Stakeholder-Engagement, Salesforce, HubSpot, AI-Tools

### Account Manager

Presto. Mar 2023 - Jul 2023

```text
Managed enterprise restaurant brand relationships through onboarding, adoption, and operational rollout of AI-driven ordering automation technology. Collaborated with sales and implementation teams to ensure successful deployment and identify expansion opportunities.
```

Skills: Account-Management, Client-Onboarding, AI-Driven-Automation, Cross-Functional-Collaboration, Expansion-Strategy

### Commercial Account Manager

[C.H. Robinson](https://himalayas.app/companies/c-h-robinson). Feb 2015 - Jan 2022

```text
Grew book of business from $50K to $1.8M net revenue across 12 flagship enterprise customers, delivering three consecutive years of double-digit revenue growth. Used shipment data and market rate trends to provide proactive, data-driven recommendations and led a team of Account Coordinators.
```

Skills: Account-Management, Revenue-Growth, Supply-Chain-Consulting, Data-Analysis, Team-Leadership, Client-Onboarding, Strategic-alignment

## Education

### Saint John Fisher College

Bachelor of Science, Marketing

```text
Bachelor of Science in Marketing from Saint John Fisher College.
```

## Tech stack

- Salesforce
- HubSpot
- Gemini
- LinkedIn Sales Navigator
- Claude

To contact Emily, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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