# Emily Alejandra Barahona Mendoza

Emily Alejandra Barahona Mendoza is a remote worker on Himalayas, Technical Support Specialist at Knoah Solutions De Honduras S.A. De C.V., based in Honduras.

Source: https://himalayas.app/@emilyalejandrabaraho

```text
I deliver bilingual customer support, document processing, and interpretation across technical, legal, medical, and social-service settings.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Honduras |
| Authorized to work in | Honduras |
| Job categories | Customer Support Specialist, Technical Support Specialist, Customer Service, Document Processing, Interpreters, Sales, Administrative Assistant, Customer Specialist, Customer Support Representative, User Support Specialist, Support Specialist, Consumer Support Specialist, Customer Support |
| Skills | Customer Service, Technical Support, Document Processing, Interpretation, Legal Documentation, Omni Channel Support, Phone Support, Live Support, Zendesk, Excel, Microsoft Word, Outlook, Microsoft Teams, Slack, CMAPS, English, Spanish, Social Communication, Teamwork, Organization, Sales, Appointment Scheduling, Data Verification, Bridges |

## What I'm looking for

```text
I'm looking for an institution where I can apply my academic knowledge and service experience to help achieve established goals, purposes, and objectives.
```

## About

```text
I've supported customers at Knoah Solutions de Honduras with payment issues, equipment troubleshooting, home security device sales, technician scheduling, and website and app navigation.

At IBEX, I processed legal documents in a back-office campaign, verifying required information and coordinating with stakeholders to keep internal processes moving smoothly.

I've also worked remotely as an interpreter for Megonetworks, facilitating communication during medical and dental appointments, legal consultations, 911 calls, school meetings, and social-service interactions.

I'm bilingual in Spanish and English at a C1 level, with a detail-oriented, service-focused approach and experience using omnichannel support tools including phone, live messaging, email ticketing systems, Zendesk, Teams, and Slack.
```

## Experience

### Technical Support Specialist

Knoah Solutions De Honduras S.A. De C.V.. Jan 2020 - Dec 2021

```text
Provided exceptional service and support to users, focusing on a range of customer needs. Assisted customers with payment issues and technical support for their equipment, participated in sales efforts for home security devices, and scheduled appointments with technicians.
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Skills: Customer-Service, Technical-Support, Sales, Troubleshooting, Appointment-Scheduling, Collaboration, Phone-Support

## Education

### Universidad Tecnologica de Honduras

Bachelor's Degree, Law. 2020 - Present

```text
Studying Law at Universidad Tecnologica de Honduras, ongoing since 2020.
```

### Universidad Tecnologica De Honduras

Bachelor's Degree, Business Management. 2024 - Present

```text
Pursuing a degree in Business Management at Universidad Tecnologica De Honduras, ongoing since 2024.
```

### Instituto Evangelico Francisco G. Penzotti

Bachiller en Ciencias y Humanidades, Sciences and Humanities

```text
Completed high school education with a focus on sciences and humanities.
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## Tech stack

- Zendesk
- Bridge

To contact Emily Alejandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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