# Emi Gatgens

Emi Gatgens is a remote worker on Himalayas, Contracts Manager, Commercial Operations at Baxter Americas Services, based in Costa Rica.

Source: https://himalayas.app/@emigatgens

```text
Commercial operations leader at Baxter Americas Services improving contract processes, SLA performance, and team readiness.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 75k+ USD |
| Job categories | Commercial Operations Manager |
| Skills | Commercial Operations, Operational Excellence, Process Standardization, Continuous Improvement, Contract Operations, Accounts Payable, Procure To Pay, Travel And Expense Operations, Team Enablement, Training and Onboarding, Knowledge Management, Transition Support, Workforce Planning, Workload Planning, KPI Monitoring |
| LinkedIn | https://linkedin.com/in/emilia-gatgens-0ba769a0 |

## About

```text
At Baxter Americas Services, I lead a team of up to 23 professionals in Contract Commercial Operations, overseeing daily operations, workload allocation, training needs, and service delivery.

I develop and improve process flows, define operational metrics, and monitor SLA compliance. I also partner with the Commercial Team and customers on contract compliance, measurements, and finance reporting.

I support process transitions, transfers, and acquisitions through coordination, documentation, knowledge transfer, and team enablement. I maintain operational procedures and support readiness for SOX audit requirements.

Earlier at Baxter Americas Services, I supported P2P and T&E operations, process improvement, and transitions, including invoice processing, reconciliations, and customer support. I began my career in administrative coordination and documentation at Instituto Costarricense de Electricidad.
```

## Experience

### Contracts Manager, Commercial Operations (current)

Baxter Americas Services. Jan 2020 - Present

```text
Lead a team of up to 23 professionals, overseeing daily operations, workload allocation, training needs, service delivery, and issue resolution within Contract Commercial Operations. Drive continuous improvement projects and process optimization initiatives, partnering with cross-functional teams to remove roadblocks and improve service delivery.
```

Skills: Team-Leadership, Process-Improvement, SLA-Compliance, Contract-Management, SOX-Readiness, Stakeholder-Communication, Data-Analysis

### Senior Accounting Analyst, AP/P2P

Baxter Americas Services. Jan 2018 - Jan 2020

```text
Led and supported internal process improvement projects, including transition, knowledge-transfer, receipt, and stabilization of operational processes. Coordinated control activities for third-party processing teams across UCAN and LATAM, supporting invoice processing, issue resolution, and consistent execution.
```

Skills: Process-Improvement, Accounts-Payable, P2P, Concur, Coupa, American-Express, Blackline, GRNI

### Accounting Analyst, T&E/P2P and American Express Program Administrator

Baxter Americas Services. Jan 2016 - Jan 2018

```text
Supported travel and expense and procure-to-pay operations, including program administration, process guidance, issue resolution, and customer service. Partnered with employees and operational stakeholders to promote process adherence and effective use of finance systems and programs.
```

Skills: Travel-and-Expense-(T&E), P2P, Program-Administration, Customer-Service, Concur, Coupa, American-Express

### T&E Customer Service Representative

Baxter Americas Services. Jan 2015 - Jan 2016

```text
Provided front-line support for travel and expense operations, resolving inquiries and helping employees execute processes consistently.
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Skills: Customer-Service, Travel-and-Expense-(T&E), Issue-Resolution

### Administrative Assistant, Quality Control

Instituto Costarricense de Electricidad. Jan 2010 - Jan 2015

```text
Supported administrative coordination and documentation within a quality-control environment.
```

Skills: Administrative-Support, Documentation, Quality-Control

## Education

### Universidad Europea del Atlántico

Master's Degree, Strategic Management

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Completed a Master's Degree in Strategic Management in 2022.
```

### Universidad de Costa Rica

Bachelor's Degree, Public Administration

```text
Completed a Bachelor's Degree in Public Administration in 2013.
```

## Tech stack

- Tableau
- Salesforce
- Concur
- SAP
- Coupa
- BlackLine
- Microsoft Office

To contact Emi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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