# Ellyse Gallant

Ellyse Gallant is a remote worker on Himalayas, UC Provisioning Technician at GoCo, based in Canada.

Source: https://himalayas.app/@ellysegallant

```text
UC Provisioning Technician at GoCo who provisioned VoIP systems and supported migrations to cloud telephony and Microsoft Direct Routing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 70k+ CAD |
| Job categories | Voice Provisioning Technician, Customer Service |
| Skills | VoIP Configuration, Cloud Telephony, PABX, SIP, Direct Routing, DID, Telephony Migration, Network Administration, Cybersecurity, Technical Troubleshooting, Customer Support, Escalation Management, Licensing Management, Device Management, Active Directory Domain Services |
| LinkedIn | https://linkedin.com/in/ellysegallant1991 |

## About

```text
At GoCo, I provisioned and configured VoIP systems, including Polycom, Cisco, and Yealink IP phones. I also programmed softphone solutions such as WebEx, BCT Communicator, and 3CX.

I supported migrations from legacy HPBX systems to cloud environments and Microsoft Direct Routing solutions. My work also included setting up DID accounts, programming SIP accounts, and testing devices and calls across Canada.

At Sophos, I provided frontline support for Sophos products, including Sophos Central, UTM, XG, and SG firewalls. I worked with Technical Engineers on complex issues and managed global escalations.

I also supported licensing and device management, and helped train and mentor Customer Care Representatives. As a Sophos Women in Technology Representative, I advocated for inclusion in technology and mentored women pursuing careers in the field.
```

## Experience

### UC Provisioning Technician

GoCo. Mar 2021 - Jun 2025

```text
Provisioned and configured VoIP systems, including Polycom, Cisco, and Yealink IP phones, ensuring seamless deployment and user readiness. Supported large-scale migrations from legacy HPBX systems to modern cloud environments and Microsoft Direct Routing solutions.
```

Skills: VoIP, Polycom, Cisco, Yealink, Webex, BCT-Communicator, 3CX, PABX, SIP, ATA-Certification, OBI, Meditrix, Algos, Fax2Mail, Telax-IVR, Direct-Routing, DID, Cloud-Telephony

### Customer Care Representative

[Sophos](https://himalayas.app/companies/sophos). Apr 2016 - Jun 2020

```text
Provided frontline support for Sophos products, including Sophos Central, UTM, XG, SG firewalls, and virtual machines, ensuring optimal security and performance for global customers. Managed global escalations with a strong focus on customer satisfaction and cross-functional coordination.
```

Skills: Sophos-Central, UTM, SG-Firewalls, Virtual-Machines, Technical-Troubleshooting, Escalation-Management, Training, Mentorship, Case-Management, Licensing, Salesforce, ServiceNow

### Women in Technology Representative

[Sophos](https://himalayas.app/companies/sophos). Apr 2016 - Jun 2020

```text
Advocated for inclusion and diversity in tech and represented Sophos at national events. Mentored women pursuing careers in technology and promoted awareness campaigns.
```

Skills: Diversity-and-Inclusion-Advocacy, Mentorship, Event-Representation

## Education

### Willis College

Cyber Security Analyst Diploma, Cyber Security

```text
Completed the Cyber Security Analyst Diploma in 2021.
```

### Willis College

Network Security Professional Diploma, Network Security

```text
Completed the Network Security Professional Diploma in 2016.
```

### Carleton University

Bachelor's Degree, Criminology

```text
Earned a Bachelor's Degree in Criminology with a Law focus and a Minor in Psychology.
```

### Bishop Smith Catholic High School

High School Diploma, General Studies

```text
Completed high school education in 2009.
```

## Tech stack

- Salesforce
- Linux
- Windows Server
- 3CX
- DID
- VMware vSphere
- Webex
- ServiceNow
- Fortinet

To contact Ellyse, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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