# Ellie Brandon

Ellie Brandon is a remote worker on Himalayas, Senior Customer Success Manager at Intellistack, based in United States.

Source: https://himalayas.app/@elliebrandon

```text
Senior Customer Success Manager at Intellistack managing a $6M ARR book across 350 customers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 110k+ USD |
| Job categories | Customer Success Manager, Tenant Services Coordinator |
| Skills | customer success strategy, Customer Success Management, Account Management, Customer Retention, Customer Expansion, Upselling, Customer Lifecycle Management, SaaS Onboarding, Customer Adoption, Churn Reduction, Customer Health Monitoring, QBRs, Strategic Planning, Renewals, Technical Support |

## About

```text
At Intellistack, I manage a $6M ARR book of business across 350 customers. I lead QBRs and strategic planning, aligning customer goals with platform capabilities.

I also partner with regulated customers in Healthcare, Government, Higher Education, and Finance on compliance-focused planning. I work with Sales and Renewals on expansions and timely renewals, and collaborate with Product leadership to influence the roadmap and improve customer resources.

Before Intellistack, I developed tenant engagement plans and onboarding workflows at Alexandria Real Estate Equities. I also worked with the Digital Products team to improve the Alexandria Hub portal using tenant feedback.
```

## Experience

### Senior Customer Success Manager (current)

Intellistack. Oct 2025 - Present

```text
Managed a $6M ARR book of business of 350 customers, leading QBRs, strategic planning, and executive alignment. Partnered with regulated customers and collaborated with Sales, Renewals, and Product leadership to drive expansions and influence roadmap.
```

Skills: Customer-Success, Account-Management, QBR, Strategic-Planning, Executive-alignment, Compliance, Salesforce, Planhat, Looker, Outreach, Google-Workspace

### Customer Success Manager

Intellistack. Sep 2022 - Oct 2025

```text
Supported ~3,000 MM/SMB customers through an at-scale success motion, driving adoption and value realization. Trailblazed a scalable customer success framework and acted as primary escalation point for operational issues and product questions.
```

Skills: Customer-Success, Account-Management, Adoption, Risk-Mitigation, Escalation-Management, Salesforce, Planhat, Looker, Outreach, Google-Workspace

### Customer Success Associate

Intellistack. Sep 2022 - Mar 2023

```text
Owned onboarding for accounts under $1,250 MRR, improving time-to-value and reducing early-stage churn. Led retention conversations and analyzed NPS feedback to improve customer sentiment.
```

Skills: Customer-Success, Onboarding, Retention, NPS, Upselling, Salesforce, Planhat, Looker, Outreach, Google-Workspace

### Senior Tenant Experience Coordinator

[Alexandria Real Estate Equities](https://himalayas.app/companies/alexandria-real-estate-equities-inc). Mar 2022 - Aug 2022

```text
Developed and executed a tenant engagement plan across 4 million square feet of assets, including special events and digital platform enhancements. Collaborated with Digital Products team and trained new Campus Concierges.
```

Skills: Tenant-Engagement, Event-Planning, Digital-Platform-Management, Training, Onboarding, Collaboration

### Tenant Coordinator

[Alexandria Real Estate Equities](https://himalayas.app/companies/alexandria-real-estate-equities-inc). Sep 2019 - Mar 2022

```text
Built and managed tenant onboarding workflows to streamline move-ins and improve first-90-day experience. Planned tenant engagement events and acted as primary tenant point of contact.
```

Skills: Tenant-Onboarding, Event-Planning, Communication-Skills, Data-Management, Customer-Service

## Tech stack

- Looker
- Salesforce
- Databricks
- Slack
- Zendesk
- HubSpot
- Google Workspace
- Confluence
- ProductBoard
- Formstack
- ZoomInfo
- Planhat
- ChatGPT
- Microsoft 365

To contact Ellie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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