# Elizabeth Riggleman

Elizabeth Riggleman is a remote worker on Himalayas, Member Services Support at Physician Health Partners, based in United States.

Source: https://himalayas.app/@elizabethriggleman

```text
Member Services Support at Physician Health Partners, connecting members with benefits, appointments, and care coordination.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 30k+ USD |
| Job categories | Member Services Representative, Customer Support Representative, Administrative Assistant, Patient Representative |
| Skills | Member Services, Health Needs Assessments (HNA), Benefits Verification, Referral Coordination, Healthcare Customer Support, Patient Support, Medical Terminology, Electronic Health Records (EHR), Database Management, HIPAA compliance, Microsoft Office, Google Workspace, Adobe, CORHIO HIE, Power BI |

## About

```text
At Physician Health Partners, I verify member benefits and complete health-needs assessments. I educate members about their benefits, identify barriers to care, schedule appointments, and create referrals to care coordination when needed.

At Hatch Co, I educated customers about healthy sleep and helped troubleshoot product issues. I also tested products and applications and provided feedback for research and development.

At Denver Public Schools, I provided administrative support to the principal and faculty and nursing support to students. I proposed and implemented a hiring process later adopted by the district, and helped develop and implement student health plans under a nurse’s direction.

Earlier, at St. Joseph Hospital, I served as a liaison among patients, providers, administrative staff, and regulatory agencies. At St. Anthony Hospital, I analyzed and created reports from intake assessments, patient surveys, and clinician data while supporting behavioral health programming.
```

## Experience

### Member Services Support (current)

Physician Health Partners. Sep 2022 - Present

```text
Conducted HIPAA verification and health-needs assessments for members, educated members about benefits, and identified barriers to care. Created referrals to care coordination and performed benefits verification for providers.
```

Skills: HIPAA, Health-Needs-Assessments-(HNA), Benefits-Verification, Care-Coordination, Electronic-Health-Records-(EHR), Power-BI, Essette, SharePoint, Zendesk, Zoom, ADP, Workday

### Customer Support Representative

Hatch Co. Aug 2018 - May 2022

```text
Educated customers on the benefits of healthy sleep and provided troubleshooting for product issues. Participated in product testing, feedback for R&D, and new product initiatives.
```

Skills: Customer-Support, Troubleshooting, Product-Testing, Feedback, R&D

### Health Office Management/Administrative Support

Denver Public Schools. Jul 2013 - Jul 2018

```text
Provided administrative support to principal and faculty, including proposing and implementing a new hiring process adopted by the district. Supported nursing staff with student health plans and minor medical care.
```

Skills: Administrative-Support, Hiring-Process, Student-Health-Plans, Nursing-Support, Microsoft-Office, Google-Workspace, Adobe

### Patient Representative Support

St. Joseph Hospital. Jan 2011 - Jun 2013

```text
Served as liaison for patients, providers, administrative staff, and regulatory agencies. Resolved issues and identified opportunities to improve patient experience, while managing sensitive patient information.
```

Skills: Patient-Advocacy, Communication-Skills, Database-Management, Problem-Solving

### Behavioral Health Administrative Assistant

St. Anthony Hospital. Mar 2009 - Jan 2011

```text
Planned and executed systems and programming focused on behavioral health needs. Analyzed and created reports from intake assessments, patient surveys, and clinician data, and provided support to other departments.
```

Skills: Behavioral-Health, Report-Analysis, Data-Management, Correspondence, Administrative-Support

## Tech stack

- Workday
- Zendesk
- Google Workspace
- Zoom
- ADP
- Power BI
- Microsoft Office

To contact Elizabeth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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