# Elizabeth Mwangi

Elizabeth Mwangi is a remote worker on Himalayas, Investor Support at Trine, based in Kenya.

Source: https://himalayas.app/@elizabethmwangi3

```text
I build compliant investor onboarding and client support across fintech and banking.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ EUR |
| Job categories | Senior Investor Relations Specialist, KYC Analyst, AML Compliance Analyst, Client Onboarding Specialist, Customer Support Representative, Branch Operations Manager |
| Skills | Investor Relations, Risk Assessment, Compliance, Client Onboarding, Regulatory Technology, Customer Due Diligence, AML Compliance, KYC, KYB, Transaction Monitoring, High Value Client Reviews, Enhanced Due Diligence, Fraud, Stakeholder Communication, Wire Transfers, Payment Issue Resolution, Social Media Management, Content Management, Zendesk, Intercom, Gorgias, Google Meet, Foreign Exchange, RTGS |
| LinkedIn | https://linkedin.com/in/liz-mwangi-4907a693 |

## What I'm looking for

```text
I'm looking to apply my investor relations, KYC/AML compliance, client onboarding, and risk-management experience in a role where I can improve processes, strengthen compliance frameworks, and build trusted client relationships.
```

## About

```text
At Trine, I support investors through communications, bank wire transfers, payment issue resolution, surveys, and webinars while turning investor insights into business improvements.

I guide individual and corporate investors through KYC/AML onboarding, conduct periodic reviews, investigate flagged transactions, and support high-risk investor monitoring.

Previously at Verto, I built KYC client profiles, completed RegTech reviews, approved applications, and helped improve onboarding cycle times for a growing global client base.

My banking background at GT Bank Kenya spans branch operations, risk controls, AML compliance, payments, customer relationships, and staff development. I bring over five years of client relations and compliance experience across banking, fintech, and investment services.
```

## Experience

### Investor Support (current)

Trine. Nov 2023 - Present

```text
Managed investor relations and support, including responding to inquiries, facilitating wire transfers, and conducting surveys. Handled KYC/AML compliance, investigated flagged transactions, and led product and process improvements.
```

Skills: Investor-Relations, KYC, AML, Compliance, Customer-Due-Diligence, Regulatory-Technology, Risk-Assessment, Content-Management, Social-Media-Management

### Senior Client Onboarding Specialist

Verto. Apr 2022 - Nov 2023

```text
Provided onboarding support to a global client base, analyzing documentation and balancing regulatory requirements. Built KYC profiles, conducted RegTech reviews, and trained teammates on compliance.
```

Skills: KYC, KYB, AML, EDD, RegTech, Customer-Onboarding, Compliance, Fraud-Prevention, Training

### Customer Support Representative

Influx. Oct 2019 - Apr 2022

```text
Responded to customer inquiries via email and chat using Zendesk, Intercom, and Gorgias. Planned training for new agents and conducted quality assessments to ensure compliance with client KPIs.
```

Skills: Zendesk, Intercom, Gorgias, Customer-Support, Quality-Assurance, Training

### Branch Operations Head

GT Bank Kenya. Dec 2018 - Jul 2019

```text
Managed branch compliance, security, and asset protection while ensuring high-quality customer service. Oversaw risk management, staff development, and branch budgets.
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Skills: Branch-Operations, Compliance, Risk-Management, KYC, AML, Leadership, Budget-Management, Customer-Service

### Customer Service Representative and Teller

GT Bank Kenya. Nov 2014 - Dec 2018

```text
Processed telegraphic transfers, RTGS, foreign currency transactions, and third-party payments. Handled cash transactions, managed security items, and advised customers on banking products.
```

Skills: Cash-Handling, Foreign-Exchange, RTGS, Telegraphic-Transfers, Customer-Service, Cross-Selling, Banking-Products

## Education

### International Compliance Association

Certificate in KYC and CDD, KYC and CDD

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Certificate in KYC and CDD from the International Compliance Association, completed on December 31, 2023.
```

### Strathmore University

Bachelor of Commerce, Business Administration

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Bachelor of Commerce in Business Administration from Strathmore University, completed in June 2014.
```

## Tech stack

- Intercom
- Zendesk
- Google Meet
- Gorgias

To contact Elizabeth, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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