# Elissa Bou Lattouf

Elissa Bou Lattouf is a remote worker on Himalayas, Shift Leader - Front Office at San Stephano Resort, based in Lebanon.

Source: https://himalayas.app/@elissaboulattouf

```text
Front office shift leader at San Stephano Resort, managing reservations and guest stays from booking through check-out.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Lebanon |
| Authorized to work in | Lebanon |
| Salary expectations | 60k+ USD |
| Job categories | Front Office |
| Skills | Front Office Operations, Reservation Management, Guest Relations, Customer Service, Hospitality, Hotel Property Management Systems (PEP), Protel, POS systems, Check in Check out, Excel, Microsoft Word |

## About

```text
At San Stephano Resort, I manage reservations and booking operations and assist guests throughout their stay, from reservation to check-out.

I coordinate with housekeeping, maintenance, and other departments to support smooth communication and guest satisfaction. I also handle guest requests professionally.

As Front Desk Manager at Escape by Orchid, I supervised front office operations and guest services. Earlier, as Cashier Supervisor at B2B - Batroun, I handled orders and payments using a POS system.
```

## Experience

### Shift Leader - Front Office (current)

San Stephano Resort. Jan 2019 - Present

```text
Managed reservations and booking operations, assisted guests throughout their stay, and coordinated with housekeeping and maintenance to ensure high guest satisfaction.
```

Skills: Reservation-Management, Front-Office-Operations, Guest-Relations, Team-Coordination, Problem-Solving

### Cashier Supervisor

B2B - Batroun. Jan 2014 - Dec 2018

```text
Managed orders for dine-in, takeaway, and delivery, operated the POS system, and coordinated with waiters and kitchen staff to ensure smooth operations.
```

Skills: Payment-Processing, Team-Coordination, Customer-Service, POS-systems, Order-Management

### Front Desk Manager

Escape by Orchid. Jan 2025 - Present

```text
Supervised front office operations and guest services, managed check-in and check-out procedures, and ensured professional hospitality standards.
```

Skills: Front-Office-Operations, Guest-Service, Check-in-Check-out, Communication-Skills, Hospitality

## Education

### Customer Service Excellence program

Certificate of Attendance, Customer Service

```text
Certificate of Attendance for the Customer Service Excellence program.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Elissa, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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