# Eliazar Cristinor

Eliazar Cristinor is a remote worker on Himalayas, Senior Operations Representative at Capital One Philippines, based in Philippines.

Source: https://himalayas.app/@eliazarcristinor

```text
Banking operations specialist at Capital One Philippines resolving fraud concerns and complex account issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Banking Operations Analyst, Customer Service, Fraud Analyst, Operations Representative |
| Skills | Banking Operations, Fraud Management, Discrepancy Investigation, Account Resolution, Risk Mitigation, Back Office Process Improvement, Escalation Handling, Agent Coaching, Subject Matter Expertise, Chat Communication, Research, Analytical Thinking, Retail Banking, Fintech Customer Support |

## About

```text
At Capital One Philippines, I manage fraud concerns and resolve complex account issues while investigating transaction discrepancies and safeguarding sensitive financial information. I also contribute to streamlining back-office banking procedures.

At Teletech, supporting Revolut, I handled customer questions about financial products and escalated inquiries. I also served as a Subject Matter Expert and coached newly hired agents during training and nesting.
```

## Experience

### Senior Operations Representative

Capital One Philippines. Mar 2025 - Oct 2026

```text
Managed fraud concerns and resolved complex account-related customer issues in compliance with retail banking standards. Investigated account and transaction discrepancies while safeguarding sensitive financial information to minimize operational risk.
```

Skills: Fraud-Management, Discrepancy-Investigation, Risk-Mitigation, Account-Resolution, Back-Office-Process-Improvement

### Customer Service Associate

[Teletech](https://himalayas.app/companies/ttec). Apr 2021 - Feb 2025

```text
Delivered responsive, high-quality chat support to customers regarding financial product availability, account features, and services. Handled escalated customer inquiries requiring managerial-level intervention and served as a Subject Matter Expert (SME) and coach.
```

Skills: Escalation-Handling, Subject-Matter-Expertise, Agent-Coaching, Chat-Communication

## Education

### Polytechnic University of the Philippines

Bachelor of Science in Business Administration, Business Administration

```text
Bachelor of Science in Business Administration with a major in Marketing Management, completed in 2023.
```

## Tech stack

- Amazon Connect
- Google Docs
- Slack
- Microsoft Teams
- Jira Service Desk
- Jira
- Google Sheets
- Microsoft Outlook

To contact Eliazar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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