# Eliane Pinheiro

Eliane Pinheiro is a remote worker on Himalayas, Business Operations Leader at You've Got Maids of Durham, based in Brazil.

Source: https://himalayas.app/@elianepinheiro1

```text
Business operations leader who digitized You've Got Maids of Durham and reorganized care for 320+ HealthCare NZ clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 35k+ USD |
| Job categories | Business Operations Manager, Operations Lead, Healthcare Operations Manager, Clinic Administration, Service Facilitator, Patient Care Coordinator |
| Skills | Business Operations, Operations Management, Healthcare Operations, Regional Operations, Workforce Planning, Rostering, Referral Management, Payroll Coordination, Sales Operations, Customer Operations, Fleet Operations, Operations Leadership, Cross functional Leadership, Stakeholder Management, People Operations |
| LinkedIn | https://linkedin.com/in/eliane-p-198050400 |

## What I'm looking for

```text
A full-time remote role where I can own operations or patient coordination end to end: keeping schedules full, processes documented and teams accountable. I’m especially interested in healthcare, telehealth, home care and fast-growing service companies that value proactive people who fix problems before they grow.
```

## About

```text
At You've Got Maids of Durham, I turned a fully manual operation into 100% digital operations, creating SOPs and rolling out Connecteam. I also built a custom Sales CRM and a QR-code fleet app for 9 vehicles, giving ownership visibility into revenue and expenses.

At HealthCare NZ, I reorganized service operations for 320+ clients and a team of 30+ support workers, permanently resolving 95%+ of complaints linked to inconsistent support. I also arranged short-notice coverage for palliative care clients within a maximum of 2 hours.
```

## Experience

### Business Operations Leader

You've Got Maids of Durham. Jun 2026 - Sep 2026

```text
Ran day-to-day operations alongside ownership, managing priorities, deadlines, and follow-through across operations, HR, sales, customer care, fleet, payroll, and marketing. Transformed a fully manual operation to 100% digital, building SOPs, policies, and core systems including a Sales CRM, QR-code fleet management app, and automated workforce tracking.
```

Skills: Operations-Management, Process-Improvement, SOP-Development, Business-Process-Automation, CRM-Implementation, Connecteam, Google-AppSheet, Google-Apps-Script, Google-Sheets, Fleet-Operations, Workforce-Tracking, Project-Management

### Clinic Administrator

Physio Clinicians. Jul 2025 - Jun 2026

```text
Managed ACC referrals end to end from ERMS and Active Plus, including Return to Work (SAW) and ICP programs, from intake and funding approval through scheduling and documentation. Prepared payroll for physiotherapists and maintained patient records across Gensolve, Cliniko, and Submitkit.
```

Skills: Referral-Management, Payroll-Coordination, Gensolve, Cliniko, Submitkit, patient-records, Healthcare-Operations, Scheduling, Documentation

### Service Facilitator (Auckland Region)

HealthCare NZ. Feb 2021 - Feb 2024

```text
Owned service operations for the Auckland region (320+ clients, 30+ support workers, 7 days a week) at one of New Zealand's largest private home and community support providers. Reorganized the entire portfolio, redesigned client allocation and rosters, and resolved 95%+ of related complaints.
```

Skills: Regional-Operations, Workforce-Planning, Rostering, Healthcare-Operations, Referral-Management, Complaint-Management, Hiring, Team-Leadership, Stakeholder-Management, Incident-Management

## Education

### Centro Universitário Internacional Uninter

Bachelor's Degree, Business Administration

```text
Pursuing a Bachelor's Degree in Business Administration, expected to complete in 2029.
```

### EF SET

EF SET English Certificate, English. Grade: C1 Advanced

```text
Earned an EF SET English Certificate at the C1 Advanced level.
```

### Privacy ABC

Privacy ABC – Health; Privacy 101 – Health, Data Privacy & Compliance in Healthcare

```text
Completed Privacy ABC – Health and Privacy 101 – Health certifications in data privacy and compliance in healthcare.
```

## Tech stack

- Slack
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- Google AppSheet
- Microsoft Word
- Google Apps Script

To contact Eliane, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Tatiane Rego](https://himalayas.app/@tatianerego): Business Development Manager, Odontoprev
- [Milena Ofsowitz](https://himalayas.app/@milenaofsowitz): Ambulatory Service Representative, Texas Children’s Hospital
- [Mauricio Castro da Silva Arus](https://himalayas.app/@mauriciocastrodasilv): Business Operations Coordinator, Fingermark
- [Alexandre Silveira](https://himalayas.app/@alexandresilveira): VIP Manager (Closer), 1win
- [Julia Valois](https://himalayas.app/@juliavalois): Business Development Coordinator, Treehouse Eyes
- [Raiane Costa Camara](https://himalayas.app/@raianecostacamara): Copy Approval Coordinator, Johnson & Johnson
- [Sonia Recuerda](https://himalayas.app/@soniarecuerda): Health, Community & Social Work Manager, Médecins Sans Frontières (MSF) OCBA
- [Isabel Bittencourt](https://himalayas.app/@isabelbittencourt): Brazil Operations Team Leader, New Media Services
- [Luíza Classen](https://himalayas.app/@luzaclassen): Business Operations & Strategy Lead, InDocs.ai
- [Vitor Afonso](https://himalayas.app/@vitorafonso): Head of Operations & AI Automation, Independent Consulting Practice