# Ekwote Miriam

Ekwote Miriam is a remote worker on Himalayas, Customer Support Representative at Service Tech Solutions, based in Nigeria.

Source: https://himalayas.app/@ekwotemiriam

```text
Customer Support Representative at Service Tech Solutions who resolved 85+ customer issues daily and documented product bugs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Representative |
| Skills | Customer Support, Customer Inquiry Resolution, Customer Satisfaction (CSAT), Bug Documentation, Knowledge Base Documentation, Water Quality, Temperature Checks, Microsoft Word, General Computer Usage |

## About

```text
At Service Tech Solutions, I handled customer inquiries by chat, email, and phone, resolving 85+ issues daily. I also documented customer feedback and product bugs for the technical team.

I contributed new solution articles to the internal knowledge base and provided prompt service while maintaining high customer satisfaction scores.

As a Water Quality Intern at FEDERAL MINISTRY OF WATER RESOURCES, I worked in the Water Quality department.

At FEDERAL AIRPORT AUTHORITY, PORT HARCOURT, I worked as a Medical Screening Officer, checking passengers' temperatures.
```

## Experience

### Customer Support Representative

Service Tech Solutions. Jan 2020 - Dec 2021

```text
Handled customer inquiries via chat, email, and phone, resolving 85+ issues daily. Maintained high customer satisfaction scores by providing prompt and empathetic service, and documented feedback for the technical team.
```

Skills: Customer-Support, Communication-Skills, Problem-Solving, Documentation, Knowledge-Base-Management

### Water Quality Intern

Federal Ministry of Water Resources. Jan 2019 - Dec 2019

```text
Interned in the Water Quality department, assisting with water quality monitoring and analysis tasks.
```

### Medical Screening Officer

Federal Airport Authority, Port Harcourt. Jan 2019 - Dec 2019

```text
Checked passengers' temperature as part of medical screening duties at the airport.
```

## Education

### University of Abuja

B.Sc., Biological Science. 2016 - 2022

```text
B.Sc. in Biological Science from the University of Abuja from 2016 to 2022.
```

### Iduh Memorial Secondary School

Senior Secondary School Certificate, General Studies. 2002 - 2006

```text
Senior Secondary School Certificate from Iduh Memorial Secondary School, Benue State, from 2002 to 2006.
```

### International College of Safety and Management Professional

Post Graduate Diploma, Health Safety and Environmental

```text
Post Graduate Diploma in Health Safety and Environmental (HSE) from the International College of Safety and Management Professional.
```

### Zion Modei Nursery and Primary School

First School Leaving Certificate, Primary Education. 2002 - 2006

```text
First School Leaving Certificate from Zion Modei Nursery and Primary School, Benue State, from 2002 to 2006.
```

### NHCPS

Basic Life Support (BLS) Certificate, Basic Life Support

```text
Basic Life Support (BLS) certificate from NHCPS.
```

## Tech stack

- Microsoft Word

To contact Ekwote, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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