# Eduardo Villela

Eduardo Villela is a remote worker on Himalayas, L&D Manager at Startek, based in Honduras.

Source: https://himalayas.app/@eduardovillela

```text
L&D Manager at Startek who designed training programs to improve performance, close skill gaps, and support leadership career growth.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 30k+ USD |
| Job categories | Learning And Development Manager, Operations Manager, Customer Solutions Manager, Trainer, Instructional Designer |
| Skills | Learning and Development, Training Program Design, Talent Development, Operations Management, Process Improvement, Coaching, Customer Escalation Management, Product Training, Operational Efficiency, Systems Optimization, Statistical Analysis, Generative AI, AI Simulations, Office 365, Moodle |

## About

```text
At Startek, I designed and oversaw training programs to improve performance, bridge skill gaps, and support leadership career growth. My work followed roles supporting T-Mobile and Amazon, where I contributed to training, customer solutions, and operations.

As Operations Manager for Amazon at Startek, I managed a team that consistently outperformed other business partners. I focused on accountability and continuous improvement to achieve business objectives.

For T-Mobile at Startek, I supported new hires through the street-to-seat training cycle and prepared operations teams for product launches and system updates. As Customer Solution Manager, I handled complex operational and customer issues and coordinated updates to product expertise and training.

Earlier, I taught secondary mathematics and science, delivered test preparation for TOEFL, SAT, GRE, and GMAT, and ran a private tutoring venture for bilingual students. My background also includes Industrial Engineering coursework and consulting on AI-powered simulation tools.
```

## Experience

### L&D Manager

Startek. Feb 2021 - May 2026

```text
Designed, implemented, and oversaw training programs to improve performance, bridge skill gaps, and support career growth of the leadership team.
```

Skills: Training-Program-Design, Leadership-Development, Performance-Improvement, Skill-Gap-Analysis

### Operations Manager for Amazon

Startek. Nov 2017 - Feb 2021

```text
Achieved business objectives by fostering a culture of accountability and continuous improvement. Managed a team that consistently outperformed other business partners.
```

Skills: Operations-Management, Team-Leadership, Continuous-Improvement, Accountability

### Customer Solution Manager for T-Mobile

Startek. Sep 2016 - Nov 2017

```text
Resolved complex operational and customer issues and managed sensitive escalations. Served as a knowledge lead, coordinating product expertise and training to ensure technical and functional excellence.
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Skills: Customer-Escalation-Management, Knowledge-Management, training-coordination, Problem-Solving

### Trainer for T-Mobile

Startek. Aug 2013 - Sep 2016

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Managed the street-to-seat life cycle of new hires, ensuring seamless transition from onboarding to high-performing Customer Care Representatives. Prepared operation teams for product launches and system updates.
```

Skills: Onboarding, Training-Delivery, Product-Launch-Support, Customer-Service

### Training Assistant for T-Mobile

Startek. Jun 2013 - Jul 2013

```text
Assisted lead trainers during curriculum delivery and provided real-time coaching to new employees. Guided new hires through system navigation and policy application, and resolved high-priority customer issues.
```

Skills: Training-Support, Coaching, System-Navigation, Policy-Application, Customer-issue-resolution

### Private Tutoring Services

Self Employed. Sep 2009 - Jul 2013

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Leveraged extensive classroom experience to launch a specialized private tutoring venture for bilingual students.
```

Skills: Tutoring, Bilingual-Education, Curriculum-Development

### Customer Service Representative for T-Mobile

Startek. Nov 2012 - Jun 2013

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Communicated with customers via telephone to provide information and assistance.
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Skills: Customer-Service, Communication-Skills, Problem-Solving

### Test Prep Instructor

IHCI (Instituto Hondureño de Cultura Interamericana). Apr 2009 - Sep 2009

```text
Delivered specialized preparatory courses for American standardized exams including TOEFL, SAT, GRE, and GMAT. Guided students through complex verbal and quantitative reasoning strategies.
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Skills: Test-Preparation, TOEFL, SATs, GRE, GMAT, Verbal-Reasoning, Quantitative-Reasoning

### Secondary Mathematics & Science Teacher

Hamilton School. Apr 2005 - Jul 2009

```text
Instructed a comprehensive range of secondary-level STEM subjects including Pre-Algebra, Algebra I & II, Geometry, and Pre-Calculus. Expanded instructional portfolio to include Biologic Sciences, Chemistry, Physics, and Accounting.
```

Skills: Mathematics, Science, STEM-Education, Curriculum-Development

### Mathematics & Physics Teacher

Escuela Anglo Americana. Aug 2004 - Apr 2005

```text
Delivered foundational mathematics including Pre-Algebra, Algebra 1, and Geometry to middle school students. Facilitated advanced coursework in Advanced Mathematics, Pre-Calculus, and Elemental Physics for graduating seniors.
```

Skills: Mathematics, Physics, Teaching, Curriculum-Delivery

## Education

### Universidad Tecnológica de Honduras (UNITEC)

B.S. Industrial Engineering, Industrial Engineering. 1997 - 2003

```text
Completed 80% of degree requirements with a focus on Operational Efficiency, Systems Optimization, and Statistical Analysis.
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### Instituto Bilingue Valle de Sula

High School Diploma, General Studies. 1997 - Present

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Completed Bilingual High School education.
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### Blanchard

SL II Concepts, Leadership

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Certification in SL II Concepts.
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### LinkedIn Learning

Becoming a Manager Professional Certificate, Management

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Professional certificate in Becoming a Manager.
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### Coursera

Data-Driven Process Improvement, Process Improvement

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Certification in Data-Driven Process Improvement.
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### Coursera

Excel Skills for Business, Business

```text
Certification in Excel Skills for Business.
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## Tech stack

- Windows
- Moodle

To contact Eduardo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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