# Ed Kgosiemang

Ed Kgosiemang is a remote worker on Himalayas, Product Development Officer at TechnoTrends, based in Botswana.

Source: https://himalayas.app/@edkgosiemang

```text
Product Development Officer with expertise in systems administration.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Botswana |
| Authorized to work in | Botswana |
| Job categories | Product Development Manager, Systems Administrator, Video Editor, Cloud Solutions Architect |
| Skills | Network Administration, Cloud Platforms, Windows, MacOS, Help Desk, Cybersecurity, Problem Solving, Customer Service, Teamwork, Time Management, Premiere Pro |

## What I'm looking for

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I am looking for a role that fosters innovation and values user experience.
```

## About

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I am a dedicated Product Development Officer with a strong background in systems administration and a passion for enhancing user experiences. My journey began with a BSc Honors in Software Engineering, where I honed my technical skills and developed a keen interest in product development and user training.

During my tenure at Techno-Trends, I spearheaded initiatives that expanded our customer base by 15% through innovative point-to-point internet solutions for rural areas. My commitment to user education is evident from my experience training over 50 users on VoIP and digital platforms, which significantly improved adoption rates. Additionally, I deployed analytics tools that empowered our team to make data-driven decisions, enhancing overall system performance.

Prior to this role, I served as a Systems Administrator at Sunbeam Hotel, where I successfully transitioned our internet services to fibre-optics, resulting in a remarkable 62% boost in guest satisfaction. My experience in video editing during my internship at eBotswana further refined my ability to work under pressure and collaborate effectively with cross-functional teams. I am now eager to leverage my skills in a dynamic environment that values innovation and user-centric solutions.
```

## Experience

### Product Development Officer

TechnoTrends. Feb 2019 - Dec 2020

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Spearheaded point-to-point internet systems for rural areas, expanding the customer base by 15%. Trained over 50 users on VoIP and digital platforms, improving adoption rates by 20%. Deployed analytics tools to monitor system performance, enabling data-backed decision-making.
```

Skills: Product-Development, VoIP, Analytics, Customer-Training, Data-Analysis

### Systems Administrator

Sunbeam Hotel. Oct 2012 - Jan 2019

```text
Transitioned hotel ADSL internet connection to fibre-optics, boosting guest satisfaction by 62%. Reduced phishing incidents by 75% via IT security awareness training. Decreased check-in/out times by 38% through staff training on Hotel Management System.
```

Skills: Systems-Administration, IT-Security, Corporate-Trainer, Customer-Satisfaction, Phishing

### Video Editor

E Botswana. Jul 2013 - Sep 2013

```text
Edited daily news packages for prime-time broadcasts using Adobe Premiere Pro and Audition, adhering to tight deadlines. Coordinated with journalists and producers to align editorial content with audience preferences, improving social media engagement by 23%. Managed archival database systems.
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Skills: Video-Editing, Adobe-Audition, Premiere-Pro

## Education

### Institute of Entrepreneurial Development

Pathway, Entrepreneurship. 2023 - 2023

### Institute of Development Management

Development, Leadership and Management. 2017 - 2017

### Limkokwing University of Creative Technology

BSc Honors, Software Engineering. 2008 - 2012. Grade: 2.89

```text
Completed a Bachelor of Science with Honors in Software Engineering, focusing on multimedia applications and software development.
```

### Damelin

Desktop Publishing. 2006 - 2006. Grade: C

### Gaborone Institute of Professional Studies

Computer Operations. 2002 - 2002. Grade: DISTINCTION

### Gaborone Institute of Professional Studies

Introduction to Computers. 2002 - 2002

## Tech stack

- macOS
- Windows
- Adobe Premiere Pro

To contact Ed, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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