# Edina Ahmethodzic

Edina Ahmethodzic is a remote worker on Himalayas, Customer Support Representative at DDC MLS, based in Bosnia and Herzegovina.

Source: https://himalayas.app/@edinaahmethodzic

```text
Customer Support Representative at DDC MLS, resolving customer issues and explaining technical information clearly.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Bosnia and Herzegovina |
| Authorized to work in | Bosnia and Herzegovina |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Representative, Technical Support Specialist |
| Skills | Customer Support, Customer Inquiry Resolution, Troubleshooting, Technical Support, 3D Modeling, 3D Printing, Autocad, Solidworks, C#, Data Entry, Report Writing, Microsoft Office |

## What I'm looking for

```text
I'm motivated to grow in a technical support role.
```

## About

```text
At DDC MLS, I assist customers by resolving inquiries and issues, escalating complex cases when needed, and communicating in English. I learn products and internal tools quickly to provide accurate answers.

At FabLab Sarajevo, I developed technical solutions and built 3D models for hands-on projects. I also operated 3D printers and prepared designs for production.

For CIK BIH, I verified and controlled election materials and entered data and wrote reports when required.

As a Field Surveyor with Custom Concept and NLogic Advisory, I interviewed household owners and collected and recorded data for community and energy efficiency projects. My background includes mechanical engineering, 3D design, and technical support.
```

## Experience

### Customer Support Representative (current)

DDC MLS. Nov 2025 - Present

```text
Assist customers by resolving inquiries and issues, escalating complex cases when needed. Communicate clearly and professionally in English and learn products and internal tools quickly.
```

Skills: Customer-Support, Troubleshooting, Communication-Skills, Data-Entry

### Mechanical Engineer (Internship)

FabLab Sarajevo. Mar 2024 - Nov 2025

```text
Developed technical solutions and built 3D models for hands-on projects. Operated 3D printers and prepared designs for production, using Microsoft Office for planning.
```

Skills: Autocad, Solidworks, 3D-Modeling, 3D-Printing, Microsoft-Office

### Vote Verification, Control and Packaging

CIK BIH. Oct 2024 - Nov 2024

```text
Verified and controlled election materials with high accuracy. Entered data and wrote reports when required.
```

Skills: Data-Entry, Report-Writing, Attention-To-Detail

### Field Surveyor

Custom Concept. Mar 2024 - Apr 2024

```text
Interviewed household owners, collected and recorded data accurately, and used measuring instruments. Worked independently with the public on municipal-level community and energy efficiency projects.
```

Skills: Data-Collection, Surveying, Communication-Skills, Independence

### Field Surveyor

NLogic Advisory. Mar 2023 - May 2023

```text
Interviewed household owners, collected and recorded data accurately, and used measuring instruments. Worked independently with the public on municipal-level community and energy efficiency projects.
```

Skills: Data-Collection, Surveying, Communication-Skills, Independence

## Education

### Mješovita srednja škola Travnik

High School Diploma, Language High School

```text
Completed secondary education at Mješovita srednja škola Travnik in 2019.
```

## Tech stack

- C#
- SOLIDWORKS
- AutoCAD
- Microsoft Office

To contact Edina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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