# Eddy Kalem

Eddy Kalem is a remote worker on Himalayas, SaaS Operations Director/Sr. Mgr. Infrastructure Engineering at Xtime, Inc., based in United States.

Source: https://himalayas.app/@eddykalem

```text
I lead cloud infrastructure and 24/7 SaaS operations across AWS, Kubernetes, and security.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 120k+ USD |
| Job categories | Infrastructure Engineering Director, IT Operations Director, Cloud Operations Director, Network Operations Manager, Systems Engineer |
| Skills | AWS, EC2, AWS ECS, Amazon RDS, AWS WAF, AWS Elastic Load Balancing ..., AWS Fargate, Amazon EKS, Amazon VPC, AWS IAM, AWS Elastic Beanstalk, Amazon Route 53, AWS Lambda, Amazon SNS, Amazon SQS, Cloudwatch, AWS CloudTrail, AWS Cost Explorer, Amazon API Gateway, GitHub Actions, Harness, Jenkins, Terraform, RedHat Linux, CentOS, Windows, Solaris, Unix, HP UX, Siemens DC OSx, VMware ESXi, XenServer, Grafana, Prometheus, Docker, Kubernetes, Aqua CSPM, Veracode, SonarQube, Splunk, Qualys, Cisco PIX Firewalls, Cisco ASA, Cisco IOS, Nmap, Tripwire, Snort, RSA SecurID, Entrust PKI, C, C#, .NET, SVN, BASH, KornShell, Perl, Sun SPARCstations, SPARC, HP Proliant, Dell, EMC CLARiiON, NetApp, HP 3PAR Storage, TCP IP, DNS, NFS, SNMP, BGP, RIP, OSPF, EIGRP, Cisco Routers, Cisco Switches, F5 BIG IP, Wireshark, Cloud Migration, Disaster Recovery, Network Administration, Cybersecurity, Agile, PCI Compliance, PostgreSQL, Oracle RAC, New Relic |

## What I'm looking for

```text
I'm looking to lead cloud infrastructure and 24/7 operations teams, delivering secure, scalable AWS and Kubernetes platforms while aligning technical strategy, reliability, disaster recovery, and cost efficiency with business goals.
```

## About

```text
At Xtime, acquired by Cox Automotive, I led SaaS operations and infrastructure engineering supporting a platform that facilitates 44 million service appointments and processes 120 million repair orders annually.

I managed AWS cloud operations, Linux, storage, networking, and security in a 24/7 production environment. I also led a .NET team building an API-centric integration platform for Cox Auto OEM partners in an Agile environment.

I orchestrated migrations from on-premises data centers to AWS and moved self-hosted Kubernetes clusters to AWS EKS, improving scalability, disaster recovery, performance, and resource utilization. I strengthened observability with Grafana, Prometheus, New Relic One, AWS CloudWatch, and Splunk.

Across Dorado, Obopay, Prosodie eCommerce, Edusoft, and Managed Global Netservices, I've led global operations teams, data center projects, vendor relationships, security operations, and high-availability production systems.
```

## Experience

### SaaS Operations Director/Sr. Mgr. Infrastructure Engineering

Xtime, Inc.. Jul 2011 - Oct 2024

```text
Managed teams responsible for AWS cloud operations, ensuring optimal architecture and security of cloud-based systems. Led deployment, monitoring, and maintenance of cloud services with best practices for scalability and cost efficiency.
```

Skills: AWS, Kubernetes, Linux, Storage, Networking, Security, Agile, .NET, APIs, Grafana, Prometheus, New-Relic, Cloudwatch, Splunk

### Sr. Director, Managed Services Operations

Dorado, Inc.. Sep 2008 - Jul 2011

```text
Managed the daily operations of a technical team of fourteen, overseeing budgets, projects, and timelines. Administered Linux, Solaris, network, and security operations in a 24/7 environment.
```

Skills: Linux, Solaris, Networking, Security, VMWare, Data-Center-Management

### Network Operations Manager

Obopay, Inc.. Jan 2008 - Sep 2008

```text
Managed Network Operations team, overseeing production and staging systems in a high-availability environment. Achieved PCI Level I certification and improved deployment change control processes.
```

Skills: Network-Operations, High-Availability, PCI-Compliance, Change-Control

### Network Operations Manager

Prosodie eCommerce. Oct 2006 - Jan 2008

```text
Managed global Network Operations across CA, FL, NY, and France. Led successful data center moves and WAN optimizations to improve system performance.
```

Skills: Network-Operations, WAN-Optimization, Data-Center-Management

### Network Operations Manager

Edusoft, Inc.. Sep 2003 - Oct 2006

```text
Managed Network Operations team and provided senior-level Linux, Solaris, network, and security support in a 24/7 environment. Converted backend infrastructure from Linux/PostgreSQL to Solaris/Oracle RAC.
```

Skills: Linux, Solaris, Networking, Security, PostgreSQL, Oracle-RAC

### Senior Unix Systems Engineer

Managed Global Netservices, Inc.. Mar 2003 - Sep 2003

```text
Provided Solaris and Linux support for 24x7 websites including Sephora.com and DeBeers.com.
```

Skills: Solaris, Linux, 24x7-Support-Services

## Education

### Amazon Web Services

AWS Solutions Architect, Cloud Architecture

```text
Currently pursuing the AWS Solutions Architect certification.
```

### Universidad del Valle de Atemajac - CECYTVA

Technico Programador, Programming

```text
Completed the Technico Programador program in 1988.
```

### Cisco Networking Academy

CCNA – Cisco Certified Network Associate, Networking

```text
Earned the Cisco Certified Network Associate (CCNA) certification.
```

### Entrust

Certified Entrust PKI Implementation Specialist, Public Key Infrastructure

```text
Certified as an Entrust PKI Implementation Specialist in March 2000.
```

## Tech stack

- Amazon API Gateway
- Splunk
- AWS IAM
- Amazon EC2
- Amazon CloudWatch
- SonarQube
- Veracode
- Kubernetes
- AWS Fargate
- Amazon EKS
- Jenkins
- GitHub Actions
- PostgreSQL
- Amazon Route 53
- .NET
- Terraform
- C#
- Perl
- C
- AWS Elastic Load Balancing ...
- AWS CloudTrail
- Amazon SQS
- Amazon SNS
- Grafana
- Prometheus
- Snort
- Wireshark
- CentOS
- Windows
- New Relic
- AWS WAF
- Qualys
- Cisco ASA
- AWS Lambda
- Amazon RDS
- RSA SecurID
- XenServer
- Docker
- Amazon VPC
- AWS Elastic Beanstalk
- VMware ESXi
- Nmap
- Harness
- Bash

To contact Eddy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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