# Ebubechukwu Chudi-Nwosu

Ebubechukwu Chudi-Nwosu is a remote worker on Himalayas, Customer Support Specialist at MTN Nigeria, based in Nigeria.

Source: https://himalayas.app/@ebubechukwuchudi-nwo

```text
Virtual Assistant and customer support specialist improving productivity through organized, reliable support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Virtual Assistant, Customer Support Specialist, Customer Service, Administrative Support, Executive Support, Virtual Administrative Assistant, Remote Virtual Assistant, Virtual Executive Assistant, Virtual Assistant |
| Skills | Inbox Management, Scheduling coordination, Customer Support, Admin Tasks, Workflow Optimization, Multi Tasking Prioritization, Appointment Scheduling, Team Meeting Scheduling, Calendar Management, Inquiries Handling, Network Troubleshooting, Account And Application Support, Billing, Customer Education, Complaint Handling, Research, Report Preparation, Digital Filing Systems, Stakeholder Management, Confidentiality, Active Listening, Attention To Detail, Time Management, Task Management, Problem Solving, Empathy, Interpersonal Communication, Decision Making Discipline, Assistant.To, Port, Google Workspace |
| Portfolio | https://coursera.org/account/accomplishments/verify/QBQ08JY2RWON |

## What I'm looking for

```text
I’m looking to leverage my virtual assistance and customer service expertise to help customers and executives move faster. I want a role where I manage calendars, email, and support cases, while consistently improving efficiency and customer experience.
```

## About

```text
I’m a dedicated and highly organized Virtual Assistant with proven experience in email management, calendar coordination, customer support, and administrative tasks. I streamline workflows, prioritize effectively, and deliver reliable support so busy professionals and entrepreneurs can focus on high-value work.

As a Virtual Assistant to the Country Head (Nigeria) of Luno Nigeria, I provided high-level executive and administrative support to keep daily operations efficient and leadership productive. I managed executive calendars, scheduled meetings, handled sensitive correspondence, and drafted professional responses while maintaining discretion, accuracy, and strong stakeholder communication. I also conducted research, prepared reports, organized digital files, and served as a liaison to ensure smooth workflow—improving executive efficiency through better organization and time management.

At MTN, I worked as a Customer Support Specialist, delivering professional service by resolving customer inquiries and service-related issues across phone and digital channels. I supported account requests like SIM registration, data plan activation, and billing clarification, troubleshot network and connectivity problems, and educated customers on products and offers. I maintain accurate documentation of interactions and resolutions, and I apply a calm, patient, customer-first approach—supported by my customer service and virtual assistance certifications.
```

## Experience

### Customer Support Specialist

[MTN Nigeria](https://himalayas.app/companies/mtn). Dec 2024 - Nov 2025

```text
Delivered professional customer service by handling inquiries, resolving service-related issues, and restoring connectivity through troubleshooting. Assisted with account requests (SIM registration, data activation, billing clarifications), maintained accurate interaction records, and improved customer satisfaction through calm, empathetic support.
```

Skills: Customer-Support, Network-Troubleshooting, Account-Management, SIM-Registration-Assistance, Billing, Complaint-Handling, Active-Listening, Client-Communication

### Virtual Assistant

[Luno Nigeria](https://himalayas.app/companies/luno). Nov 2023 - Jul 2024

```text
Supported the Country Head (Nigeria) with executive and administrative assistance to keep daily operations running smoothly. Managed calendars and sensitive email correspondence, coordinated meetings and research, and improved executive efficiency through streamlined scheduling and communication.
```

Skills: Executive-Administrative-Support, Calendar-Management, Scheduling, Email-Communication, Meeting-Coordination, Research-And-Reporting, Time-Management

### Virtual Assistant & Support

Freelance

```text
Provided virtual assistant and customer support services, managing email communications, calendars, and appointments for busy professionals and entrepreneurs. Streamlined day-to-day workflows and delivered reliable, professional client communication.
```

Skills: Appointment-Scheduling, Customer-Support, Administrative-Support, Workflow-Optimization, Client-Communication, Time-Management

## Education

### Coursera

Certificate in leveraging Virtual Assistants for personal productivity, Virtual Assistance. 2025 - 2025

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Learned how virtual assistants support personal productivity by handling administrative and routine tasks. Gained insight into task delegation, workflow organization, and time management strategies.
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### Coursera

Certificate in Get Started with Mail and Calendar, Email and Calendar Applications. 2025 - 2025

```text
Learned how to manage emails efficiently, including organizing inboxes and responding to messages. Gained skills in scheduling reminders, coordinating meetings, and using calendar tools.
```

### Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Library and Information Science. 2022 - Present

```text
Graduated with a degree in Library and Information Science, gaining strong skills in information organization, research, data management, cataloguing, and user support. Experienced in using digital tools to manage information resources and support effective knowledge access.
```

### Coursera

Certificate in Research Skills, Research Skills

### Coursera

Certificate in Calendar Management, Calendar Management

### Coursera

Certificate in customer service fundamentals, Customer Service. 2025 - 2025

```text
Learned core principles of delivering excellent customer service and maintaining client satisfaction. Developed skills in handling customer inquiries and complaints with effective communication, active listening, and problem-solving.
```

## Tech stack

- Gmail
- Assistant.to
- Port
- Make
- Task
- Remote

To contact Ebubechukwu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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