# Eamonn Kennedy

Eamonn Kennedy is a remote worker on Himalayas, Owner & Customer Operations Lead at EK Electrical, based in Argentina.

Source: https://himalayas.app/@eamonnkennedy

```text
Customer support and technical support at EK Electrical, resolving electrical faults and managing client operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Argentina |
| Authorized to work in | Argentina |
| Salary expectations | 23k+ GBP |
| Job categories | Customer Support, Technical Support Specialist |
| Skills | Customer Support, Technical Support, Technical Troubleshooting, Root Cause Analysis, Omni Channel Support, Customer Operations, Customer Lifecycle Management, Conflict Resolution, Customer Success, Needs Assessment, Quotations, Electrical Installation, Electrical Diagnostics, Project Coordination, Operations Management, Customer Onboarding, De escalation, Expectation Management, Workflow Management |

## What I'm looking for

```text
I’m seeking a remote Customer Support or Technical Support role where I can apply my problem-solving capabilities and experience supporting customers.
```

## About

```text
At EK Electrical, I built and managed an electrical service business, guiding customers from their first inquiry through evaluation, quotations, scheduling, and project delivery.

I was the sole point of contact across phone, email, and WhatsApp. I explained electrical and safety diagnostics in accessible language, investigated faults, and took ownership of client concerns.

As a Technical Specialist & Electrician in the electrical industry, I delivered technical service to homeowners, commercial clients, and site managers. I’m now seeking a remote Customer Support or Technical Support role where I can use my troubleshooting and customer service experience.
```

## Experience

### Owner & Customer Operations Lead

EK Electrical

```text
Built and managed an electrical service business, overseeing the full customer journey from intake to delivery. Served as the sole point of contact across phone, email, and WhatsApp, providing technical consultations and tailored quotes.
```

Skills: Customer-Retention, Customer-Support, Technical-Troubleshooting, Operations-Management, Multichannel-Communication, Needs-Assessment, Quotations, Conflict-Resolution, Project-Management, Supplier-Management, SLA-Management

### Technical Specialist & Electrician

Electrical Industry

```text
Delivered high-quality technical service to homeowners, commercial clients, and site managers. Diagnosed complex system faults under time constraints and adapted communication to client comprehension levels.
```

Skills: Technical-Troubleshooting, Fault-Diagnosis, Client-Communication, Expectation-Management, Electrical-Installation

## Education

### ECS Gold Card

ECS Gold Card, Electrotechnical

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Holds ECS Gold Card, an Electrotechnical Industry Standard certification.
```

### Secondary Education

GCSE, General. Grade: A\*–A

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Completed secondary education with 12 GCSEs, all at grades A*–A.
```

### NVQ Level 3 – Electrical Installations

NVQ Level 3, Electrical Installations

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Completed NVQ Level 3 in Electrical Installations, achieving Electrotechnical Certification.
```

## Tech stack

- WhatsApp

To contact Eamonn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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