# Eamonn Bright

Eamonn Bright is a remote worker on Himalayas, Business Analyst (KM Professional) at British Telecom PLC, based in United Kingdom.

Source: https://himalayas.app/@eamonnbright

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Experienced Knowledge Management Professional with expertise in Knowledge Management, Process and Procedure Improvement, Training Design & Delivery
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 53k+ GBP |
| Job categories | Business Analyst, Knowledge Manager, Process Architect, Procedure Writing |
| Skills | Knowledge Management Strategy, Knowledge Governance, Business Analysis, Process Improvement, Process Design, Process documentation, Procedure Development, Defined Work Instructions, Knowledge Management, Knowledge Article Governance, Stakeholder Engagement, Consulting, Training Design, Training Delivery, Technical Documentation |
| LinkedIn | https://linkedin.com/in/eamonn-bright-86bb911 |

## About

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At British Telecom PLC (Business Digital), I led Knowledge Management governance and best-practice implementation across BT Business Digital. I onboarded stakeholders to the ServiceNow KM platform, governed knowledge articles, and delivered system training.

Earlier at British Telecom PLC, I designed the BT Support Process and produced procedures and work instructions. At British Telecom PLC (Global), I developed operational procedures and supported product launches through incubation and training.
```

## Experience

### Business Analyst (KM Professional)

[British Telecom PLC](https://himalayas.app/companies/bt-group). Sep 2019 - Mar 2025

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Led Knowledge Management governance and best practice implementation across BT Business Digital. Consulted with internal stakeholders, onboarded new clients, and ensured effective knowledge lifecycle management within ServiceNow.
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Skills: Knowledge-Management, Governance, ServiceNow, Stakeholder-Engagement, Training, Process-Improvement

### Process Architect

[British Telecom PLC](https://himalayas.app/companies/bt-group). Jun 2018 - Sep 2019

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Designed and documented end-to-end business processes, supported by detailed procedures and training materials.
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Skills: Process-Design, Documentation, Training, Business-Analysis

### Procedure Writer & Incubation Specialist

[British Telecom PLC](https://himalayas.app/companies/bt-group). Sep 2014 - Jul 2017

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Developed operational procedures and supported product launches through incubation and training delivery.
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Skills: Technical-Writer, Training, Product-Deployment, Process-Improvement

### Internal System Trainer (Design & Delivery)

[British Telecom PLC](https://himalayas.app/companies/bt-group)

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Designed and delivered internal system training.
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Skills: Training, System-Training, Design

### Assistant Messenger

[British Gas](https://himalayas.app/companies/british-gas)

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Assisted with messenger duties and internal communications.
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### Inbound Services Commercial Officer

[British Telecom PLC](https://himalayas.app/companies/bt-group)

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Managed inbound services commercial activities.
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### Assistant Site Supervisor

[British Gas](https://himalayas.app/companies/british-gas)

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Supervised site operations and supported team activities.
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### Internal Postal Clerk

Liberty of London

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Managed internal postal services and mail distribution.
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## Education

### Newham College of Further Education

NEBSM Diploma, Supervisory Management

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Completed the NEBSM Diploma in Supervisory Management at Newham College of Further Education.
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## Tech stack

- ServiceNow

To contact Eamonn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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