# Duygu Elci

Duygu Elci is a remote worker on Himalayas, Senior Customer Service Partner Specialist at Booking.com, based in France.

Source: https://himalayas.app/@duyguelci

```text
Dynamic Account Manager with expertise in client relationship management.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | France |
| Authorized to work in | France |
| Job categories | Account Manager, Sales Manager, Customer Success Manager, Data Analyst, Marketing Manager |
| Skills | Sales, Customer Success, Data Analysis, SQL, Python, Excel, CRM Tools, Problem Solving, Critical Thinking, Istanbul, Salesforce, HubSpot, Customer Relationship Management |

## What I'm looking for

```text
I am looking for a role that values client relationships and offers opportunities for growth.
```

## About

```text
I am a dynamic Account Manager with over 8 years of experience in client relationship management, sales, and customer success. My proven ability to deliver exceptional service and manage key accounts has driven revenue growth through data-driven strategies and customer insights. I excel at fostering long-term partnerships and aligning customer needs with business objectives to enhance client satisfaction and retention.

Currently, I serve as a Senior Customer Service Partner Specialist at Booking.com, where I manage a portfolio of high-value accounts and have improved client satisfaction metrics by 20%. My previous roles include Sales & Marketing Manager at Hôtel Du Parc Saint Charles, where I achieved a 50% increase in revenue, and Guest Relations Manager at Millennium Plaza Hotel, where I doubled customer satisfaction scores. I am passionate about leveraging data to drive service improvements and enhance the overall client experience.
```

## Experience

### Senior Customer Service Partner Specialist

Booking.com. Aug 2021 - Present

```text
Managed a portfolio of high-value accounts, resolving issues and ensuring customer satisfaction. Leveraged customer feedback data to identify trends and implement service improvement initiatives, improving client satisfaction by 20%.
```

Skills: Customer-Satisfaction, Data-Analysis, Workflow-Optimization, Customer-Relationship-Management

### Sales & Marketing Manager

Hôtel Du Parc Saint Charles / Hôtel Merea. Feb 2017 - Present

```text
Designed and implemented sales strategies, achieving a 50% increase in revenue. Conducted market research to develop targeted promotional campaigns, boosting occupancy by 25%.
```

Skills: Sales-Strategy, Market-Research, Marketing-Campaigns, Corporate-Client-Relationships

### Guest Relations Manager

Millennium Plaza Hotel. Jun 2014 - Present

```text
Delivered exceptional guest experiences, achieving a 100% increase in customer satisfaction scores. Utilized CRM tools to manage interactions and build long-term client relationships.
```

Skills: Customer-Satisfaction, CRM-Tools, Service-Delivery, Customer-Relationship-Management

### Co-founder of Travel agency

Adjara Batumi Tour. Dec 2012 - Present

```text
Built and managed client accounts, ensuring high levels of satisfaction and repeat business. Developed marketing campaigns that contributed to a 25% increase in revenue in the first year.
```

Skills: Marketing-Campaigns, Revenue, Operations-Management

### Guest Service Representative

Radisson Blu Bosphorus Hotel. Sep 2008 - Present

```text
Provided exceptional customer service, resolving issues promptly to enhance guest experiences. Supported corporate accounts by managing bookings and facilitating special requests.
```

Skills: Customer-Service, Customer-Experience

## Education

### Istanbul Aydin University

Bachelor of Science, Tourism & Hotel Management

```text
Studied Tourism & Hotel Management, gaining foundational knowledge in hospitality operations and management principles. Focused on developing skills essential for the tourism and hotel industry.
```

### Google

Professional Certificate, Data Analytics

```text
Completed the Google Data Analytics Professional Certificate, acquiring skills in data cleaning, analysis, and visualization. Gained proficiency in using tools like SQL, R, and Tableau for data-driven decision making.
```

### Dataquest

Professional Certificate, Data Analytics

```text
Obtained the Junior Data Analyst Professional Certificate from Dataquest, focusing on practical data analysis techniques. Developed expertise in Python, SQL, and statistical analysis for real-world data challenges.
```

## Tech stack

- Istanbul
- Salesforce
- Gmail
- HubSpot
- SQL

To contact Duygu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [teresa origlia](https://himalayas.app/@teresaoriglia): Sales Project Manager, Up2News
- [Anthony FRANCIS](https://himalayas.app/@anthonyfrancis): Sales Representative, Stock Pro
- [Paul Noel](https://himalayas.app/@paulnoel): Account Manager, Trivago
- [Y C](https://himalayas.app/@yc0): Operation Customer Success, Teleperformance
- [Kevin Plantier](https://himalayas.app/@kevinplantier): Account Manager, Fulfilmentcrowd
- [Filella Benjamin](https://himalayas.app/@filellabenjamin): Independent AI & Data Projects, Independent
- [zineb khdim](https://himalayas.app/@zinebkhdim): Customer Success Manager, eviivo
- [Julia Nguyen](https://himalayas.app/@julianguyen): Account Manager, Amenitiz
- [Amirchand Rane](https://himalayas.app/@amirchandrane): Senior Customer Success Manager EMEA, MyTraffic SAS
- [Pauline Meunier](https://himalayas.app/@paulinemeunier): Account Executive, Atlassian