# Dustin Eiler Dustin Eiler is a remote worker on Himalayas, Director of Operations at Well Life Family Medicine, based in United States. Source: https://himalayas.app/@dustineiler ```text I build operations and customer success systems that improve retention, efficiency, and scale. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 125k+ USD | | Job categories | Director of Operations, Customer Success Director, Customer Operations Director, Chief Operating Officer | | Skills | Operations, Leadership, Infrastructure, Process Design, Standard Operating Procedures, Continuous Improvement, SLA Governance, Change Management, Intranet Architecture, Knowledge Management, Agile Delivery, Customer Lifecycle Management, Retention Strategy, Engagement Strategy, Product Oversight (BPO), Cross Functional Stakeholder Management, CSAT, NPS, People Leadership, Coaching, Performance Management, Team Leadership, Recruitment, P L Ownership, Budgeting, Forecasting, Vendor contract negotiation, Cost Reduction, Revenue Cycle Management, AI Workflow Design, Case Deflection, LLM automation, Digital Transformation, Customer Support Systems, Zendesk, Salesforce, HubSpot, Intercom, AthenaHealth, Phreesia, FreedAI, Claude, ChatGpt, Google AI Studio, Asana, Jira, Confluence, Notion, Slack, BambooHR, Quickbooks, Stripe, Microsoft Office 365, RingCentral, Tableau, Squarespace, WordPress, GitHub, Square, HIPAA compliance, Provider Credentialing, Vendor Management, Customer Success, Customer Support, Quality Control, Voice Of Customer, Cloudflare Workers, GitHub Pages, Scrum | | Website | https://dustineiler.com | | Portfolio | https://dustineiler.github.io/cs-health-score | ## What I'm looking for ```text I'm looking to build and scale the operational infrastructure, customer experience systems, and teams that help ambitious organizations turn strategy into sustainable execution. ``` ## About ```text I've built operational infrastructure and customer success functions from scratch for Well Life Family Medicine, Net32, and KIXEYE. At Well Life, I expanded a primary-care organization into a three-location, nine-state network while reducing billing errors by 80%, no-shows by 70%, and operating costs by 10%. I've led distributed teams of up to 65 people across four countries, improved Net32 CSAT to a sustained 93%, and co-founded Linus Partnerships through its acquisition by Well Life Family Medicine. I bring hands-on experience in AI-enabled workflows, lifecycle strategy, P&L ownership, process design, and building the operating rhythms that help teams scale. ``` ## Experience ### Director of Operations (current) Well Life Family Medicine. Jan 2022 - Present ```text Founding operations hire at a multi-state primary care organization. Built full operational infrastructure from the ground up across three locations and a remote provider network spanning 8 states. ``` Skills: AI-Tools, FreedAI, Phreesia, Intercom, Revenue-Cycle-Management, Provider-Onboarding, Credentialing, Patient-Care-Coordination, Vendor-Management, Technology-Infrastructure, Intranet-Architecture, Knowledge-Management, P&L-ownership, HIPAA-compliance, Multi-State-Regulatory-Governance, Risk-Management, Audit-documentation, Coaching, Performance-Management ### Co-Founder and Managing Director Linus Partnerships. Jan 2025 - Dec 2026 ```text Co-founded and operationalized a medical administration services company in Lisbon, Portugal, providing US-based clinics with remote billing, scheduling, and provider credentialing support. Built the full business infrastructure from the ground up and completed a strategic acquisition by Well Life Family Medicine in 2026. ``` Skills: Company-Formation-(UK-and-USA), Legal-Compliance, Tax-Compliance, International-Banking, Payment-Infrastructure, HIPAA-Aware-Workflows, SOPs, Recruitment, Onboarding, Strategic-Acquisitions, Transition-Planning, Consolidation ### Director of Customer Operations Net32. Jan 2016 - Dec 2022 ```text Built the complete customer success, support, and quality operations function from scratch and led it as manager of managers across three departments. Drove CSAT from below 80% to a sustained 93%, repeat purchase rate to 85%, and cart size growth of 40% year over year. ``` Skills: Zendesk, AI-Assisted-Routing, Workflow-Automation, Knowledge-Base, SLA-Tracking, Confluence, Customer-Success, Segmentation-Strategy, Playbooks, Onboarding-Journeys, SLA-Frameworks, Lifecycle-Management, Voice-Of-Customer, Product-Partnerships, Engineering-Partnerships, Sales-Partnerships, Enterprise-Account-Growth, Renewal-Strategy ### Manager, Customer Advocacy KIXEYE. Jan 2013 - Dec 2016 ```text Led customer success and operations across a distributed international team of 65 across four countries. Drove a 50%+ increase in customer retention by building proactive lifecycle management, AI-assisted engagement tooling, and structured intervention frameworks from the ground up. ``` Skills: Customer-Retention, Lifecycle-Management, AI-Assisted-Tooling, Intervention-Frameworks, People-Leadership, Coaching, Performance-Management, Follow-The-Sun-Operations, SLA-Compliance, Confluence, Knowledge-Infrastructure ### Head of E-Commerce [Volunteers of America](https://himalayas.app/companies/volunteers-of-america). Jan 2010 - Dec 2013 ```text Led eCommerce operations for one of the nation's largest nonprofit human services organizations, developing direct experience with nonprofit operating models, donor accountability frameworks, and mission-first organizational culture. ``` Skills: E-Commerce-Operations, Nonprofit-Operations, Fund-Accountability, Mission-First-Culture ## Education ### Scrum Alliance Certified Scrum Master, Scrum ```text Certified Scrum Master certification from Scrum Alliance, obtained in 2019. ``` ### Portland Community College Associate Degree, Small Business Management ```text Associate Degree in Small Business Management from Portland Community College, completed in 2010. ``` ### University of Arizona Bachelor of Science, Exercise Physiology ```text Bachelor of Science in Exercise Physiology from the University of Arizona, completed in 2006. ``` ## Tech stack - Tableau - GitHub - Salesforce - Intercom - Slack - Zendesk - BambooHR - Jira - HubSpot - Stripe - RingCentral - Microsoft Office 365 - Confluence - Asana - Notion - WordPress - GitHub Pages - Squarespace - QuickBooks - Cloudflare Workers - ChatGPT - Square To contact Dustin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Shaena Francis](https://himalayas.app/@shaenafrancis): Director of Patient Experience, Talkiatry - [John Lustig](https://himalayas.app/@johnlustig): DIRECTOR NEW BUSINESS GM, RPM & CLINICAL PROGRAMS, OMRON HEALTHCARE - [Jessica Johnson](https://himalayas.app/@jessjoh): Senior Business Analyst, HCA Healthcare - [Marhonda Ezell](https://himalayas.app/@marhondaezell): Operations & WFM Optimization Manager, JDA TSG - [Shae Colton](https://himalayas.app/@shaecolton): Implementation Expert, TrustLayer - [LB Muzac](https://himalayas.app/@lbmuzac): Founder & Executive Director, The Healing Sound Initiative - [Deborah Vilawys](https://himalayas.app/@deborahvilawys): RCM Director of Operations, Knack Rcm - [Nicholos West](https://himalayas.app/@nicholoswest): VP of Operations, 4D EMR - [Emily McIlwain](https://himalayas.app/@emilymcilwain): Director of Customer Success and Operations, EXO Imaging - [Leah Fletcher](https://himalayas.app/@leahfletcher): Director, Customer Operations, HealthJoy