# Dušica Filipović

Dušica Filipović is a remote worker on Himalayas, Senior Business Analyst at Adacta Fintech, based in Serbia.

Source: https://himalayas.app/@duicafilipovi

```text
Senior Business Analyst at Adacta Fintech, leading Claims and Recoveries analysis after supporting core insurance implementations on AdInsure.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Serbia |
| Authorized to work in | Serbia |
| Salary expectations | 55k+ EUR |
| Job categories | Business Analyst |
| Skills | Business Analysis, Requirements Management, Insurance, Core Insurance Systems, AdInsure, Claims and Recoveries, Requirement Traceability, Functional Requirements, Non Functional Requirements, User Acceptance Testing, Third Party Integrations, Workflow Design, Process Automation, performance reporting, Commission Payment Reports |

## About

```text
At Adacta Fintech, I lead business analysis activities for the Claims and Recoveries modules. Before that, I contributed to implementing core insurance modules on the AdInsure platform, supporting the transition from a client’s legacy system.

At MDG Computers Canada, I deployed an automatic customer engagement workflow and designed performance and commission reporting frameworks. I also facilitated Plaid and NMI integrations, using transaction data to optimize payment scheduling and processing.
```

## Experience

### Senior Business Analyst (current)

Adacta Fintech. Oct 2026 - Present

```text
Lead business analysis activities for Claims and Recoveries modules.
```

Skills: Business-Analysis, Requirements-Management, Claims, Recoveries

### Business Consultant

Adacta Fintech. Sep 2023 - Sep 2026

```text
Contributed to the successful implementation of core insurance modules, including Party, Organization, Compliance and Policy Administration System (PAS), supporting the transition from a client's legacy system to the AdInsure platform. Facilitated requirements gathering sessions, translated business needs into functional and non-functional requirements, and supported UAT.
```

Skills: Requirements-Gathering, Functional-Requirements, Non-Functional-Requirements, Jira, UAT, Stakeholder-Management, Documentation, SDLC

### Business Analyst

MDG Computers Canada. Jul 2020 - Sep 2023

```text
Facilitated operational and customer-focused initiatives to optimize customer engagement workflows, increase payment success rates, and improve team performance monitoring. Deployed automatic customer engagement workflows, designed performance and commission reporting frameworks, and facilitated third-party integrations including Plaid and NMI payment gateway.
```

Skills: Customer-Engagement, Workflow-Design, Reporting, Third-Party-Integrations, Plaid, NMI, Payment-Processing, Data-Analysis

## Education

### IIBA

Certified Business Analysis Professional (CBAP), Business Analysis

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Certified Business Analysis Professional (CBAP) from IIBA, obtained in March 2024.
```

### University of Belgrade

Bachelor, Organizational Sciences. 2018 - 2022. Grade: 8.70/10

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Bachelor in Organizational Sciences from the University of Belgrade, with an average grade of 8.70/10.
```

### Microsoft

Microsoft Technology Associate: Database Administration Fundamentals (MTA), Database Administration

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Microsoft Technology Associate: Database Administration Fundamentals (MTA) from Microsoft, obtained in October 2021.
```

## Tech stack

- Jira
- Confluence
- Microsoft Excel
- SQL
- Plaid
- BPMN

To contact Dušica, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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