# Drishti Goenka

Drishti Goenka is a remote worker on Himalayas, Program Manager at Uber, based in India.

Source: https://himalayas.app/@drishtigoenka

```text
I lead cross-functional operations and programs that scale AI products, customer experiences, and business outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 360k+ INR |
| Job categories | Program Manager, Business Operations Manager, Product Operations Manager, Chief Executive Officer |
| Skills | Program Management, Business Operations, Program Ownership, SQL, Program Delivery, Pilot to Scale Execution, Cross functional Leadership, Sales Analytics, Stakeholder Management, Platform Rollouts, Jira, KPI Tracking, Impact Tracking, Executive Reporting, Risk Management, Issue Management, Change implementation, Action Oriented Communication, Project Scope Definition, Statement Of Work Creation, Program Governance, Customer Programs, AI SaaS, User Analytics |
| LinkedIn | https://linkedin.com/in/drishtigoenka |

## What I'm looking for

```text
I'm looking to lead high-visibility, cross-functional programs from concept through execution, scaling initiatives and bringing clarity, operational discipline, and business alignment to complex work.
```

## About

```text
At Uber AI Solutions, I lead Earner Experience strategy and execution across five new Mobility and Delivery initiatives, managing a six-person team to deliver high-impact driver experiences. I partner with Product, Engineering, and Business teams to bring operational clarity to launches.

Previously, I led business operations at Thriving Springs AI, driving $750K in business within two years and reducing support volume by 32%. I've also founded and scaled a screen-free product line to 10,000+ units, and led large-scale education and SEL programs across up to 150 campuses.
```

## Experience

### Program Manager (current)

[Uber](https://himalayas.app/companies/uber). Mar 2026 - Present

```text
Leading Earner Experience EX strategy and execution for 5 new initiatives across Mobility and Delivery, managing a team of 6 members. Partnered cross-functionally with Product, Engineering, and Business teams to drive high Earner Experience.
```

Skills: Program-Management, Cross-functional-Leadership, Stakeholder-Management, Strategy-Execution

### Head of Business Operations

Thriving Springs AI. Jun 2022 - Feb 2026

```text
Led business operations across sales, customer programs, and product initiatives for a VC-backed AI SaaS platform. Drove $750K in business within two years of product launch and reduced support volume by 32% through analytics-driven fixes.
```

Skills: Business-Operations, Sales-Analytics, Cross-Functional-Collaboration, AI, Product-Management, Program-Governance, SOW-creation, User-Analytics

### Founder & CEO

Journey Matters. Mar 2021 - Mar 2023

```text
Founded and scaled a screen-free product line from concept to distribution, selling over 10,000 units in India, Singapore, US, and Canada.
```

Skills: entrepreneurship, Product-Development, Distribution, Sales

### SEL Program Lead

International School of Hyderabad. May 2019 - Feb 2021

```text
Led design and rollout of a cross-cultural SEL program, increasing program adoption by 35% through stakeholder communication plans.
```

Skills: Program-Management, Stakeholder-Management, Communication-Skills, SEL

### Team Lead - Program Management

Nspira Management Services Pvt Ltd. May 2017 - May 2019

```text
Designed and rolled out standard operating procedures and crisis playbooks across 150 campuses. Owned end-to-end program lifecycle for a SEL initiative impacting approximately 200k students.
```

Skills: Program-Management, SOP-Design, Crisis-Management, SEL, Stakeholder-Management

### Assistant Teacher

Insync Center for Child Development. Jul 2016 - Mar 2017

```text
Enhanced family support for 200 children with disabilities by offering targeted counseling sessions.
```

Skills: Counseling, Child-Development, Family-Support

## Education

### National Institute of Education - Nanyang Technological University

Master of Arts, Psychology. 2013 - 2015

```text
Pursued a Master of Arts in Psychology at the National Institute of Education, Nanyang Technological University from 2013 to 2015.
```

### Flame University

Bachelor of Arts, Psychology. 2008 - 2012

```text
Completed a Diploma in Liberal Arts and a Bachelor of Arts in Psychology at Flame University from 2008 to 2012.
```

### St. Ann's High School

High School Diploma, General Education. 1993 - 2008

```text
Completed primary, middle, high, and intermediate schooling at St. Ann's High School from 1993 to 2008.
```

## Tech stack

- Jira
- SQL

To contact Drishti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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