# Dre Faison

Dre Faison is a remote worker on Himalayas, Partner Success Manager at Basys Processing, based in United States.

Source: https://himalayas.app/@drefaison

```text
I grow partner revenue, retention, and operations across FinTech and client portfolios.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 90k-130k USD |
| Job categories | Client Success Manager, Customer Success Manager, Account Manager, Operations Manager, Community Association Manager, Project Manager, Partnership Success Manager, Partner Success Director, Partner Success Program Manager, Channel Partner Success Manager, Director Of Partner Success |
| Skills | Partner Relationship Management, Client Success, Portfolio Management, Customer Retention, Revenue Growth, Relationship Management, Operations Management, Cross functional Leadership, Process Improvement, Budgeting, Forecasting, Project Management, KPI Analysis, team development, Contract Negotiation, Financial Reporting, Salesforce, SugarCRM, Power BI, SCORM, Quickbooks, Paycom, HotSchedules, Microsoft Office, Microsoft Copilot, Claude AI, Granola, ChatGpt |
| LinkedIn | https://https://www.linkedin.com/in/andrefaison |

## What I'm looking for

```text
I'm looking to lead partner, client success, or operations work where I can grow revenue, improve retention, develop teams, and build stronger end-to-end client relationships.
```

## About

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At Basys Processing, I manage banking and software partner portfolios representing $37B+ in assets, generating $6M in partner revenue and $2M in annual company revenue. I drive retention, partner performance, pricing strategy, training, and escalations across more than 2,300 merchant accounts.

Previously, I directed operations for 20+ residential communities at Home Association Solutions and led 80–100 employees at Waterway Gas & Wash. I bring hands-on experience in financial reporting, capital projects, vendor negotiation, revenue audits, team development, and building practical processes that improve client outcomes.
```

## Experience

### Partner Success Manager

Basys Processing. Aug 2023 - May 2026

```text
Managed a portfolio of 20-30 banking and software partners representing $37B+ in assets, generating $6M in partner revenue and $2M in annual company revenue. Drove 87% portfolio retention across 2,300+ merchant accounts through monthly reviews and customized performance reports.
```

Skills: Portfolio-Management, Revenue-Growth, Competitive-Analysis, Pricing-Strategy, Training, Clover-POS, SugarCRM, Escalation-Management, Campaign-Management

### Basketball Official

NAIA / KSHSAA. Jan 2015 - Sep 2023

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Officiated 8+ years of competitive collegiate and high school games, demonstrating elite decision-making, integrity, and composure under pressure.
```

Skills: Decision-making, Integrity

### Association Manager

Home Association Solutions, LLC. Oct 2020 - Aug 2023

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Directed full operations for 20+ residential communities, advising governing boards on financial planning, capital projects, and regulatory compliance. Prepared monthly financial reports and led capital improvement projects from scoping to close-out.
```

Skills: Operations-Management, Financial-Reporting, Budgeting, Forecasting, vendor-negotiation, Project-Management

### Operations Manager

Waterway Gas & Wash. Jul 2018 - Sep 2020

```text
Led daily operations of a high-volume retail environment with 80-100 employees, overseeing staffing, training, quality control, and workflow execution. Coached sales team to generate $61,802 in monthly car wash sales and designed onboarding programs that reduced turnover.
```

Skills: Operations-Management, Staffing, Training, Quality-Control, Sales-Coaching, Payroll, Paycom, HotSchedules

### Ticket Office Representative

K-State Athletics. Jan 2016 - Jan 2018

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Processed 5,000+ ticket orders and managed $1M+ in cash revenue. Led Salesforce CRM project evaluating season ticket holder experience and set school volleyball attendance record.
```

Skills: Ticket-Sales, Customer-Service, Salesforce, CRM, Cash-Management

### Customer Success Manager

Basys Processing

```text
Resolved 30-50 merchant support cases weekly, handling complex issues and conducting daily research on deposit discrepancies. Delivered 2-5 monthly trainings and demos to merchants on new product solutions and processing functionality.
```

Skills: Customer-Support, Issue-Resolution, Training, Démos, Financial-Reporting

## Education

### Kansas State University

Bachelor of Science, Organizational Management. 2014 - 2018

```text
Bachelor of Science in Business Administration with a major in Organizational Management, minor in Leadership Studies, and a certificate in Coaching.
```

## Tech stack

- Salesforce
- SugarCRM
- QuickBooks
- Paycom

To contact Dre, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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