# D pradeep

D pradeep is a remote worker on Himalayas, Customer Service Associate at Conneqt, based in India.

Source: https://himalayas.app/@dpradeep

```text
Customer service associate at CONNEQT, improving banking voice-process service by developing initiatives to decrease wait times.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Service Associate, Process Associate |
| Skills | Customer Service, Banking Voice Support, Banking Collections, Customer Satisfaction, Process Improvement, Quality Assurance, Regulatory Compliance, Month End Reporting, Standard Operating Procedures, Workflow Documentation, IIBF DRA Certification, Microsoft Office, Excel, Tally.ERP 9 |

## What I'm looking for

```text
I'm looking to contribute to customer service in banking, focusing on customer satisfaction, efficient processes, and positive customer experiences.
```

## About

```text
At CONNEQT, I supported customers in the Banking Voice Process by addressing concerns, providing product information, and maintaining customer satisfaction.

I developed customer service initiatives to decrease wait times and offered advice tailored to customers’ needs.

At GENPACT, I worked as a Process Associate in the Axis Bank collections voice process. I performed quality checks on transactions and account actions and met month-end reporting deadlines.

I also identified process improvements, documented workflows, and developed standard operating procedures. I hold a DRA Certificate on Banking collection and received associate awards from Genpact and CBSL.
```

## Experience

### Customer Service Associate

Conneqt. Jun 2023 - Feb 2025

```text
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants.
```

Skills: Customer-Service, Banking-Voice-Support, Communication-Skills, Problem-Solving

### Process Associate

[Genpact](https://himalayas.app/companies/genpact). Jul 2021 - Jan 2023

```text
Worked as a Banking Voice Process at Genpact India Pvt Ltd. (Axis Bank Process). Met month-end reporting objectives and deadlines and performed quality assurance checks on transactions and account actions.
```

Skills: Banking-Voice-Support, Collections, Quality-Assurance, Process-Improvement, Microsoft-Office, Excel, Tally.ERP-9

## Education

### Krishna University

Master of Commerce, Commerce. Grade: 92

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Master of Commerce degree from Krishna University, with a grade of 92.
```

### Krishna University

Bachelor of Commerce, Commerce. Grade: 85

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Bachelor of Commerce degree from Krishna University, with a grade of 85.
```

### Sri Vidya Junior College

Intermediate, Intermediate. Grade: 73

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Intermediate education from Sri Vidya Junior College, with a grade of 73.
```

### Montessori EM High School

SSC, General. Grade: 7.2

```text
Secondary School Certificate (SSC) from Montessori EM High School, with a grade of 7.2.
```

## Tech stack

- Microsoft Excel

To contact D, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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