# Donna Nafuma

Donna Nafuma is a remote worker on Himalayas, Customer Service and Sales Representative at CCI Kenya, based in Kenya.

Source: https://himalayas.app/@donnanafuma

```text
I support customers, resolve issues, and drive membership sales and retention.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Sales |
| Skills | Customer Service, Customer Support, Customer Relationship Management, Complaint Resolution, Conflict Resolution, Verbal Communication, Written Communication, Problem Solving, Decision making, Active Listening, Empathy, Customer inquiry handling, Request Processing, Membership Sales, Sales Promotions, Persuasive communication, Objection Handling, Customer Retention, Record keeping, Documentation, Teamwork, Time Management, Service Delivery, Microsoft Word, Excel, MS Access, PowerPoint, Electronic Mail Applications, Internet Applications |

## What I'm looking for

```text
I'm looking for a customer service or sales role where I can resolve customer issues, build lasting relationships, support retention, and contribute to sales growth.
```

## About

```text
At CCI Kenya, I've spent four years supporting customers in the communication industry, handling inquiries, complaints, service requests, and customer records with accuracy and professionalism.

I promote and sell membership services, meet sales targets, and strengthen retention by understanding customer needs, handling objections, and building trust.

I'm fluent in English and Kiswahili, and I bring active listening, empathy, conflict resolution, and collaborative problem-solving to every customer interaction.
```

## Experience

### Customer Service and Sales Representative

CCI Kenya

```text
Provided professional customer support, handled inquiries and complaints, and resolved issues efficiently. Promoted and sold membership services, achieving sales targets and strengthening customer retention.
```

Skills: Customer-Service, Customer-Relationship-Management, Complaint-Resolution, Conflict-Resolution, Communication-Skills, Problem-Solving, Active-Listening, Empathy, Membership-Sales, Objection-Handling, Customer-Retention, Record-keeping, Teamwork, Time-Management

## Education

### Nairobi Institute of Business Studies

Diploma, Sales and Marketing. 2009 - 2010

```text
Pursued a Diploma in Sales and Marketing at Nairobi Institute of Business Studies from 2009 to 2010.
```

### Egerton University

Certificate, Computer Packages. 2009 - 2009

```text
Completed a Certificate in Computer Packages at Egerton University in 2009, covering introductory computer applications.
```

### Green Valley Girls High School

Kenya Certificate of Secondary Education, General Studies. 2004 - 2007

```text
Completed Kenya Certificate of Secondary Education (KCSE) at Green Valley Girls High School from 2004 to 2007.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Donna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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