# divya kakkar

divya kakkar is a remote worker on Himalayas, Customer Service Representative at Driven Brands, based in Canada.

Source: https://himalayas.app/@divyakakkar

```text
Customer service representative at Driven Brands who created 10 customer email scripts adopted company-wide.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 50k+ CAD |
| Job categories | Technical Support Representative, Inbound Sales Representative, Digital Customer Service Representative |
| Skills | Customer Service, Technical Support, Internet Support, TV Support, Telephone Product Support, Inbound Call Handling, issue identification and resolution, Customer Guidance, Complaint Resolution, Contact Centre Support, Customer Information Systems (CIS), Sales Support, Microsoft Word, Excel, PowerPoint |

## About

```text
At Millennium 1 Solutions, I resolved more than 300 customer inquiries weekly and earned a 97% average customer satisfaction rating. I also created 10 customer service email scripts adopted for company-wide customer interactions.

At Driven Brands, I handled inbound calls, identified customer concerns, and provided prompt solutions. My experience includes supporting Internet, TV, and telephone customers at Nordia, along with customer service and sales roles at A&W and Petro-Canada.
```

## Experience

### Customer Service Representative

Driven Brands. Jul 2024 - Aug 2025

```text
Handled inbound customer calls, identified concerns, and provided prompt solutions while maintaining high service standards. Collaborated with the contact centre team and maintained accurate customer information in internal systems.
```

Skills: Inbound-Call-Handling, Issue-Identification, Customer-Service, Data-Systems, Multitasking, Process-Compliance

### Inbound Sales Representative

Nordia. Feb 2022 - Dec 2023

```text
Responded to customer requests for Internet, TV, and telephone products, providing clear assistance and recommending appropriate solutions. Accurately managed customer information in client databases and resolved concerns promptly.
```

Skills: Inbound-Sales, Product-Knowledge, Customer-Service, Database-Management, Communication-Skills

### Digital Customer Service Representative

Millennium 1 Solutions. Nov 2021 - Feb 2022

```text
Resolved 300+ customer inquiries weekly via phone and email, achieving a 97% satisfaction rating. Created 10 email scripts adopted company-wide and built strong customer relationships.
```

Skills: Customer-Service, Email-Support, Script-Writing, Multitasking, Performance-Metrics

### Supervisor

A&W. Jul 2020 - Sep 2021

```text
Provided customer service and supported a positive work environment. Assisted team members in achieving goals and maintaining service standards, earning Employee of the Month twice.
```

Skills: Supervision, Customer-Service, Team-Leadership, Active-Listening

### Customer Service Representative

Petro-Canada. Jun 2019 - Jul 2020

```text
Handled daily customer inquiries and complaints, earning a 100% Mystery Shopper score. Reconciled daily sales and used consultative selling to exceed sales targets by 100%.
```

Skills: Customer-Service, POS-systems, Sales, Consultative-Selling, Reconciliations

## Education

### Lambton College

Post Graduate Diploma, Cyber Security & Computer Forensics. 2019 - 2021

```text
Completed a Post Graduate Diploma in Cyber Security & Computer Forensics from Lambton College from 2019 to 2021.
```

### Ferozepur College of Engineering & Technology

Bachelor of Technology, Technology. 2010 - 2014

```text
Earned a Bachelor of Technology from Ferozepur College of Engineering & Technology from 2010 to 2014.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact divya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [garvit jain](https://himalayas.app/@garvitjain): Technical Support Representative, Teleperformance
- [Adedayo Adebowale](https://himalayas.app/@adedayoadebowale): Technical Support Advisor, Apple
- [Scott Zimmerman](https://himalayas.app/@scottzimmerman): Customer Service Specialist, Concentrix Solutions Canada
- [Aaron Nathan](https://himalayas.app/@aaronnathan): HealthCare Customer Service Advisor, Carewell
- [Akshitha Pasula](https://himalayas.app/@akshithapasula): Technical Support & Customer Service Representative, Rogers
- [Nithya Vellingiri](https://himalayas.app/@nithyavellingiri): Customer Service Representative, Petro Canada
- [bryen pickering](https://himalayas.app/@bryenpickering): Customer Service Representative, Namawell
- [Alain Shyaka](https://himalayas.app/@alainshyaka1): Customer Inquiries Support, Answer 365
- [Hetvi Khirsaria](https://himalayas.app/@hetvikhirsaria): Client Support & Quality Analyst, TELUS Digital
- [Karan Grewal](https://himalayas.app/@karangrewal1): Customer Service Associate, The Home Depot