# Divya Gaur

Divya Gaur is a remote worker on Himalayas, ERP Delivery Manager at Nagarro, based in India.

Source: https://himalayas.app/@divyagaur1

```text
Salesforce-certified Administrator and delivery manager with 15 years in enterprise IT across ERP, Salesforce and Dynamics CRM programs. I lead a team
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 3500k+ INR |
| Job categories | Salesforce Administrator, Salesforce Administrator, Learning And Development Manager, Delivery Manager, Scrum Master, Workforce Planning Manager |
| Skills | People Operations, People Leadership, Onboarding, Learning and Development, Coaching, Mentorship, Performance Support, Career Development, Training Needs Analysis, Training Facilitation, Conflict Resolution, Employee Recognition, Workforce Planning, Resource Planning, Capacity Planning, Timesheet Governance, Stakeholder Management, Process Improvement, Change Management, Team Effectiveness, Operational Excellence, Data Driven Decision Making, Delivery Management, Agile Coaching, Scrum, Jira, Confluence, Salesforce, Microsoft Office, Jupyter Notebooks, Git, Bitbucket, Jenkins, Python, SQL, Data Analysis, AI Tools, Dynamics CRM, Salesforce Marketing Cloud, Snowflake, Heroku, MuleSoft, Box |
| LinkedIn | https://linkedin.com/in/divya-gaur-b3 |

## What I'm looking for

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I'm seeking for Salesforce administration role
```

## About

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I have spent 15 years in enterprise IT, starting in ERP and moving into Salesforce administration and then delivery and team management. I hold the Salesforce Administrator, Platform App Builder and Platform Developer I certifications. I also hold Certified ScrumMaster, Google Foundations of Project Management, IBM Data Analysis with Python and Deep Learning Fundamentals, and I have an MSc in Computer Science from Delhi University.

I spent about eight years in Salesforce administration and project roles, as administrator and lead, project lead and project manager, including a staff augmentation project. I have since moved into leadership, which is where I add the most value.

Current role. Since June 2024 I have been ERP Delivery Manager on Dynamics CRM transformation programs, where I:

- Own governance and delivery management.

- Manage cross-functional teams and sprint planning.

- Handle stakeholder communication and executive reporting.

- Prepare client documentation, invoicing support and performance insights.

Before that I was a Scrum Lead and Delivery Manager across multiple Salesforce Sales Cloud teams. There I ran Scrum ceremonies, coached teams on Agile, planned resources and handled escalations.

Team leadership and mentorship. This is my strongest area. I manage 9–10 direct reports and handle:

- Coaching, career guidance and performance management.

- Succession planning.

- Workforce planning, capacity management and timesheet governance.

- Hiring, onboarding and integrating new team members.

I design personalised growth pathways, which helps retention. I also build and deliver training. I created a structured Salesforce curriculum for fresh graduates, with learning plans, assessments and mentoring frameworks, and have mentored 20–30 graduates so far. They were ready for project work when they finished.
```

## Experience

### ERP Delivery Manager

[Nagarro](https://himalayas.app/companies/nagarro). Jul 2011 - Jul 2026

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Lead governance and delivery management for Salesforce CRM programs while managing cross-functional teams and stakeholder expectations. Provide people leadership through onboarding, mentoring, employee engagement, conflict resolution, capability development, and workforce planning.
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Skills: Salesforce, Delivery-Management, Stakeholder-Management, People-Leadership, Onboarding, Mentorship, Employee-Engagement, Conflict-Resolution, Workforce-Planning, Sprint-Planning, Resource-Allocation, Performance-Insights, Executive-Reporting, Operational-Governance

### Dynamics CRM Healthcare Transformation

Unknown

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Managed delivery governance, stakeholder reporting, team leadership, employee engagement, recognition, and development activities. Supported onboarding, workforce planning, conflict resolution, and people-management initiatives across project teams.
```

Skills: Dynamics-CRM, Healthcare, Delivery-Governance, Stakeholder-Reporting, Team-Leadership, Employee-Engagement, recognition, Onboarding, Workforce-Planning, Conflict-Resolution, People-Management

### Graduate Training & Capability Development Program

Unknown

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Designed and delivered structured training curricula for fresh graduates across Salesforce technologies. Created learning plans, assessments, mentoring frameworks, and structured onboarding support.
```

Skills: Salesforce, Training-Design, Curriculum-Development, Learning-Plans, Assessments, Mentorship, Onboarding, Capability-Development, Project-Readiness

### Scrum Lead / Delivery Manager

Unknown

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Coordinated delivery across multiple Salesforce Marketing Cloud teams while supporting team effectiveness and employee development. Led Agile coaching, resource planning, issue escalation, stakeholder management, and continuous-improvement activities.
```

Skills: Salesforce-Marketing-Cloud, Agile-Coaching, Resource-Planning, Issue-escalation, Stakeholder-Management, Continuous-Improvement, Scrum-Ceremonies, Team-Effectiveness, Employee-Development

## Education

### Delhi University

Master of Science, Computer Science

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Master of Science in Computer Science from Delhi University.
```

### Delhi University

Bachelor of Science, Computer Science

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Bachelor of Science in Computer Science Honors from Delhi University.
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## Tech stack

- Snowflake
- Bitbucket
- Jenkins
- Salesforce
- Jira
- Python
- Confluence
- Git
- SQL

To contact Divya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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