# Divvya Srivasttava

Divvya Srivasttava is a remote worker on Himalayas, Operations Customer Expert at Teleperformance, based in India.

Source: https://himalayas.app/@divvyasrivasttava

```text
Education adviser with customer support experience at Teleperformance, helping international customers resolve queries and understand processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Education Counselor, Customer Service, Project Coordinator |
| Skills | Student Advisory, Customer Advisory, Customer Service, Query Resolution, Stakeholder Management, Documentation, Application Support, Milestone Tracking, Regulatory Compliance, Audit Submissions, Process Improvement, Cross functional Team Coordination, GenAI, Jira, Excel |

## What I'm looking for

```text
I'm interested in guiding students toward study pathways that best fit their career goals.
```

## About

```text
At Teleperformance, I resolved queries for international customers in the Amazon process, explaining processes clearly while working within strict SLA targets.

At Harike Construction Co., I coordinated communication between site engineers, vendors, and government departments across infrastructure projects. Milestone tracking and proactive follow-up contributed to a 20% improvement in delivery timelines.

I also handled compliance documentation and audit submissions for public projects, ensuring paperwork met government reporting requirements.

My MBA in Strategy & Leadership and MA in Economics support my interest in guiding students toward study pathways that fit their career goals.
```

## Experience

### Operations Customer Expert

[Teleperformance](https://himalayas.app/companies/teleperformance-com). May 2026 - Jul 2026

```text
Resolved queries end-to-end for international customers, explaining processes clearly and maintaining high satisfaction within strict SLA targets. Maintained service-quality and compliance benchmarks in a target-driven environment.
```

Skills: Customer-Service, Query-Resolution, SLA-Compliance, Communication-Skills

### Project Co-Coordinator, Operations

Harike Construction Co.. Dec 2021 - Mar 2025

```text
Acted as main point of contact between site engineers, vendors, and government departments, ensuring alignment through structured communication. Drove a 20% improvement in project delivery timelines through milestone tracking and proactive follow-up, and owned compliance documentation and audit submissions.
```

Skills: Stakeholder-Management, Project-Coordination, Milestone-Tracking, Documentation, Audit-Compliance, Cross-functional-Team-Coordination

## Education

### Chhatrapati Shahu Ji Maharaj Kanpur University

MA, Economics. 2015 - 2017

```text
Completed a Master of Arts in Economics, gaining advanced knowledge in economic theory and analysis.
```

### University of Lucknow

BSc, Physics & Chemistry. 2011 - 2014

```text
Earned a Bachelor of Science in Physics and Chemistry, building a strong foundation in the physical sciences.
```

### Nimaya Foundation

Smart Fellowship, Job Readiness

```text
Completed the Smart Fellowship program focused on job readiness and professional skills.
```

### Microsoft

Microsoft GenAI Foundation Certificate, Generative AI

```text
Earned the Microsoft GenAI Foundation Certificate, demonstrating foundational knowledge in generative AI.
```

### McKinsey & Company

McKinsey Forward Program, Professional Development

```text
Completed the McKinsey Forward Program, developing professional and problem-solving skills.
```

### O.P. Jindal Global University

MBA, Strategy & Leadership. 2024 - 2025

```text
Pursued an MBA in Strategy & Leadership, focusing on strategic management and leadership skills.
```

## Tech stack

- Jira
- Microsoft Excel

To contact Divvya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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