# Diomelyn Ovalle Jiménez

Diomelyn Ovalle Jiménez is a remote worker on Himalayas, Intake Specialist at Loan Lawyers LLC, based in Dominican Republic.

Source: https://himalayas.app/@diomelynovallejimnez

```text
Legal Intake Specialist at Loan Lawyers LLC. who helped generate $70K–$90K in monthly retained case revenue through intake and follow-up.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Salary expectations | 30k+ USD |
| Job categories | Legal Intake Specialist, Customer Service, Sales |
| Skills | Legal Intake, Case Evaluations, Client Conversion, Client Follow up, Customer Retention, CRM Management, B2C Sales, Customer Service, Appointment Scheduling, Calendar Management, Customer Relationship Management, Performance Coaching, Mentorship, Process Optimization, HIPAA compliance |

## About

```text
At Loan Lawyers LLC., I handled inbound and outbound calls for people seeking debt defense and consumer protection representation. I sent legal agreements, followed up with potential clients, and scheduled attorney consultations.

I contributed to approximately $70K–$90K in monthly retained case revenue through legal intake, strategic follow-ups, and client retention efforts. I also mentored and trained new team members during onboarding.

At Ethen Ostroff Law, I conducted initial intake interviews for prospective personal injury clients, evaluated potential cases, and gathered accident and injury information. I scheduled consultations and maintained client records using Salesforce and Litify.

At Mint Mobile, I provided VIP customer support and promoted services while handling customer concerns in English and Spanish. I’m currently pursuing a Bachelor’s degree in Modern Languages at UNIVERSIDAD AUTONOMA DE SANTO DOMINGO.
```

## Experience

### Intake Specialist

Loan Lawyers LLC. Apr 2025 - Apr 2026

```text
Handled inbound and outbound calls to assist potential clients seeking legal representation, sent legal agreements, and mentored new team members during onboarding.
```

Skills: Legal-Intake, CRM-Management, Client-Communication, Mentorship, Appointment-Scheduling, Docusign, Pandadoc

### Intake Specialist

Ethen Ostroff Law. Mar 2025 - Apr 2025

```text
Conducted initial intake interviews for prospective personal injury clients, evaluated cases, and maintained accurate client records in CRM systems.
```

Skills: Legal-Intake, Salesforce, Litify, CRM-Management, Client-Communication, Case-Evaluations

### VIP Customer Sales & Care Representative

[Mint Mobile](https://himalayas.app/companies/mint-mobile). Apr 2023 - Jan 2025

```text
Provided personalized support to VIP customers, handled high-volume interactions in English and Spanish, and processed orders and returns.
```

Skills: Customer-Service, B2C-Sales, CRM-Management, Bilingual-Communication, Technical-Support, Clover

### Waitress

Raquette Lake Navigation Company. May 2017 - Aug 2017

```text
Delivered exceptional customer service aboard sightseeing and dining cruises, working efficiently in a fast-paced seasonal environment.
```

Skills: Customer-Service, Teamwork, Adaptability, Communication-Skills

## Education

### Universidad Autonoma de Santo Domingo

Bachelor's degree, Modern Languages

```text
Currently pursuing a Bachelor's degree in Modern Languages, with 23 courses remaining.
```

### Ministry of Education, Science and Technology (MESCyT)

English Immersion Program, English. 2016 - 2016. Grade: Honors

```text
Successfully completed the official English Immersion Program, graduating with honors. Developed advanced English communication skills through intensive language training.
```

## Tech stack

- Salesforce
- DocuSign
- Slack
- Microsoft Teams
- Atlas
- Jira
- Canva
- PandaDoc

To contact Diomelyn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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