# Dio Elys

Dio Elys is a remote worker on Himalayas, Data Coordinator at Custom Design Benefits, based in United States.

Source: https://himalayas.app/@dioelys

```text
I resolve customer issues and improve benefits data operations through accurate, efficient support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 42k+ USD |
| Job categories | Customer Support Specialist, Technical Support Specialist, Customer Operations Specialist, Data Coordinator |
| Skills | Customer Support, Phone Support, Email Support, Live Chat, Salesforce, High Volume Call Handling, Technical Escalation, Case Logging, Case Tracking, Excavation Requests, Utility Locate Requests (811), Emergency Request Prioritization, Reservation Support, Account Support, Payment Support, Excel, VBA, VBA Macros, Conditional Formatting, Wex, Absence Soft, Data audits, Data Correction, SOP Development, Training Coworkers, EDI Testing, Data Entry, Technical Support |

## What I'm looking for

```text
I'm looking for a customer support, technical support, or customer operations role where I can resolve customer issues, improve data accuracy, streamline processes, and support teams through clear documentation and training.
```

## About

```text
I've supported customers across high-volume phone, email, and chat channels, resolving technical cases, reservations, payments, and account issues.

At Custom Design Benefits, I managed enrollment data for hundreds of clients and hundreds of thousands of records. I audited recurring member issues, corrected discrepancy sources, supported EDI testing, and created WEX and AbsenceSoft reports.

I built an Excel/VBA macro that reduced file preparation from about 60 minutes to about 5 minutes, then wrote SOPs and trained coworkers. Previously, I handled 60 to 80 daily calls at Generac, coordinated technician follow-up, and escalated complex technical cases.
```

## Experience

### Data Coordinator

Custom Design Benefits. May 2023 - Mar 2025

```text
Managed demographic and FSA, HRA, and HSA enrollment data across hundreds of clients and hundreds of thousands of records; created custom reports in WEX and AbsenceSoft. Audited client data after repeated member issues, found discrepancy sources, and corrected data problems before they affected more members.
```

Skills: Wex, Absence-Soft, Excel, VBA, Data-audits, EDI, SOP-Development, Training

### Customer Service Representative

Diggers Hot Line. Mar 2021 - May 2021

```text
Answered calls from contractors and homeowners, then entered and verified excavation or utility-location requests. Explained the information needed to submit requests correctly and prioritized emergency requests when appropriate.
```

Skills: Call-Handling, Data-Entry, Utility-Location, Prioritization

### Customer Service Representative

[Generac](https://himalayas.app/companies/generac-power-systems-inc). Aug 2019 - Jun 2020

```text
Handled 60 to 80 calls per day while helping customers set up Mobile Link and answering home standby generator questions. Logged and tracked service cases from initial contact through follow-up, coordinated with field technicians, and escalated cases requiring deeper technical assistance.
```

Skills: High-Volume-Call-Handling, Salesforce, Case-Management, Technical-Escalation

### Customer Service Representative

Camis. Feb 2019 - Aug 2019

```text
Helped customers with campground and state-park reservations. Corrected booking, account, and payment problems and updated customer and transaction records.
```

Skills: Reservations, Account-Adjustments, Data-Entry

## Education

### Waukesha North High School

High School Diploma, General Studies

```text
Earned a high school diploma from Waukesha North High School in Waukesha, Wisconsin.
```

## Tech stack

- Salesforce

To contact Dio, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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