# DIMITRIOS VOULGARELIS

DIMITRIOS VOULGARELIS is a remote worker on Himalayas, Telecommunication Customer Service at Mercedes-Benz UK, Teleperformance GR, based in Greece.

Source: https://himalayas.app/@dimitriosvoulgarelis

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Experienced travel and tourism professional with a passion for customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Greece |
| Authorized to work in | Greece |
| Job categories | Travel Consultant, Customer Service Manager, Operations Executive |
| Skills | Communication Skills, Customer Service, Sales and Marketing, Operations Management, Event Coordination, Problem Solving, Tour Design, Content Management Systems, Istanbul, Salesforce, Microsoft Teams, Babel, Athens |

## What I'm looking for

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I am looking for a role that values creativity and offers growth opportunities in the travel industry.
```

## About

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I am a dedicated travel and tourism professional with extensive experience in customer service and operations management. My journey began in South Africa, where I honed my skills in travel consultancy and marketing, eventually leading to my role as a Destination Manager specializing in African safaris and Mediterranean travel. I have a proven track record of exceeding sales targets and delivering exceptional service to clients.

Throughout my career, I have worked with renowned companies such as Mercedes-Benz UK and Apple, where I developed strong communication and problem-solving skills. My academic background in Arts and Heritage Management, combined with my practical experience, allows me to approach challenges creatively and strategically. I am passionate about creating memorable travel experiences and continuously seek opportunities to grow and learn within the industry.
```

## Experience

### Telecommunication Customer Service (current)

Mercedes-Benz UK, Teleperformance GR. Sep 2023 - Jan 2025

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Providing exceptional customer service via telephone and email for Mercedes-Benz UK, ensuring customer satisfaction and resolving inquiries efficiently.
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Skills: Communication-Skills, Customer-Service, Problem-Solving, Remote-Work, Time-Management

### Operations Executive / Host

Athens Walking Tours. Mar 2023 - May 2023

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Managed operations and hosted tours, ensuring a high-quality experience for participants while coordinating logistics and customer interactions.
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Skills: Communication-Skills, Tour-Management, Customer-Engagement, Logistics-Coordination, Problem-Solving

### Destination Manager

O’Live To Travel Pty ltd. Sep 2015 - Dec 2022

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Owned and operated a travel agency specializing in African safaris and Mediterranean tours, managing all aspects of travel planning and customer relations.
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Skills: Marketing, Business-Management, Sales

### Customer Service Representative

[Apple](https://himalayas.app/companies/apple). Jul 2021 - Jan 2022

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Delivered high-quality customer support for Apple products, addressing inquiries and resolving issues to enhance customer satisfaction.
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Skills: Communication-Skills, Customer-Service, Technical-Support, Problem-Solving, Remote-Work

### Sales and Support

Wetu Travel Solutions. Jun 2014 - Apr 2015

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Provided sales and support for an IT travel solutions software, engaging with clients and conducting training workshops to enhance product usage.
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Skills: Sales, Customer-Support, Training, Lead-Generation

### Art Consultant

Self-Employed. Feb 2014 - May 2014

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Consulted on art exhibitions and events, coordinating decor and arrangements for various functions in Cape Town.
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Skills: Event-Coordination, Project-Management

### Data Typist

Belastingdienst. Mar 2013 - May 2013

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Performed data entry tasks as a student temp, ensuring accurate and timely processing of information.
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Skills: Data-Entry, Time-Management, Teamwork

### Student Assistant

Universiteit Maastricht. Dec 2012 - Jan 2013

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Assisted in research within the Faculty of Culture & Social Sciences, supporting academic projects and administrative tasks.
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Skills: Communication-Skills, Research-Assistance, Data-Entry, Teamwork

### Student Assistant

The American College of Greece. Sep 2011 - Mar 2012

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Maintained inventory for the Visual Arts Department and assisted in hosting gallery visitors, enhancing the educational experience.
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Skills: Communication-Skills, Inventory-Management, Customer-Service, Teamwork

### Approvals Coordinator

Black and White Licensing. Feb 2009 - May 2009

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Coordinated approvals for artwork and contracts, ensuring compliance with licensing procedures and supporting the sales team.
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Skills: Contract-Management, Compliance, Teamwork, Communication-Skills

### Administration Supervisor

Cheaptickets.de. Dec 2007 - Jul 2008

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Supervised administration processes for an online travel company, ensuring accurate booking and billing for clients.
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Skills: Administration, Customer-Service, Team-Leadership, Problem-Solving

### Senior Inbound Sales Consultant

United Touring Company. Feb 2004 - Feb 2007

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Led inbound sales initiatives, developing new markets and managing client relationships within the tourism industry.
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Skills: Sales, Market-Development, Negotiation, Team-Leadership

### Wardrobe Assistant & Stylist

Theatre and Film. Apr 2004 - Jul 2004

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Assisted in wardrobe design and styling for various film and commercial projects, ensuring alignment with creative vision.
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Skills: Teamwork, Wardrobe-Design, Project-Coordination, Creative

### Senior Incentives Coordinator

Albatros Travel & Safaris. Jan 2001 - Feb 2004

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Coordinated incentive travel programs, managing logistics and client relationships to achieve sales targets.
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Skills: Client-Management, Event-Planning, Team-Leadership

### Travel Manager

Wildlife Adventures. Jan 2001 - Apr 2001

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Established and managed the travel department, coordinating group and incentive travel while liaising with suppliers.
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Skills: Travel-Management, Team-Coordination, Market-Research

### Travel Consultant

United Touring Company. Aug 1996 - Nov 2000

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Managed sales and marketing for travel services, focusing on the Greek and Cypriot markets while organizing trade shows.
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Skills: Sales, Marketing, Tour-Design

### Tour Designer/Coordinator

Springbok Atlas Tours. Nov 1994 - Mar 1996

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Designed and coordinated tours, liaising with clients and agents to ensure successful execution of travel plans.
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Skills: Event-Planning, Problem-Solving, Communication-Skills

## Tech stack

- Istanbul
- Salesforce
- Microsoft Teams
- Babel
- F#
- Athens

To contact DIMITRIOS, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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