# Dima Hussein

Dima Hussein is a remote worker on Himalayas, Operations & Customer Service Specialist at Aramex, based in Jordan.

Source: https://himalayas.app/@dimahussein

```text
Operations & Customer Service Specialist at Aramex, auditing shipping documentation and coordinating claims, renewals, and service escalations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jordan |
| Authorized to work in | Jordan |
| Salary expectations | 30k+ USD |
| Job categories | Operations And Customer Support, Insurance Agent |
| Skills | Document Management, Compliance Review, Quality Assurance, Operational Auditing, Shipping Documentation, Insurance Documentation, Policy Documentation, Claims Coordination, Operations Management, Logistics, Schedule Tracking, Payment Tracking, Reporting, Data Analysis, Stakeholder Coordination |

## What I'm looking for

```text
I'm seeking to leverage my operational expertise, data management skills, and multilingual communication abilities as a General Insurance Agent at Royal Jordanian.
```

## About

```text
At Aramex, I audit international and domestic shipping documentation, compliance standards, and service level agreements. I also manage schedules and tracking workflows in Microsoft Excel, maintaining records and reporting.

Previously, I reviewed sensitive applications and conducted interviews in Arabic and English as an Intake, Screening & Documentation Volunteer at International Refugee Assistance Project. As Human Resources & Operations Manager (Co-founder) at Huda Beauty Salon, I managed administrative operations and financial records, and implemented operational solutions after reviewing performance metrics.
```

## Experience

### Operations & Customer Service Specialist (current)

Aramex. Jan 2024 - Present

```text
Audits and verifies shipping documentation and compliance standards, manages schedules and tracking workflows, and acts as the primary point of contact for external providers and clients. Conducts quality audits and resolves complex complaints to maintain high service standards.
```

Skills: Excel, Data-Analysis, Audit, Reporting, Quality-Assurance, Compliance, Customer-Service, Issue-Resolution, Stakeholder-Coordination

### Intake, Screening & Documentation Volunteer

[International Refugee Assistance Project](https://himalayas.app/companies/international-refugee-assistance-project). Feb 2019 - Jan 2022

```text
Reviewed and processed sensitive applications, verifying applicant documentation and ensuring compliance with procedural requirements. Conducted interviews in Arabic and English and coordinated with legal officers to ensure accurate information delivery.
```

Skills: Documentation-Review, Compliance, Interviewing, Arabic, English, Case-Management, Coordination

### Human Resources & Operations Manager

Huda Beauty Salon

```text
Managed administrative operations, financial records, budget allocations, and salary disbursements. Audited internal performance metrics and implemented operational solutions.
```

Skills: Human-Resources, Operations-Management, Financial-Records, Budgeting, Audit, Performance-Metrics

## Education

### Al-Zaytoonah University of Jordan

Bachelor's Degree, English Language and Translation

```text
Bachelor's degree in English Language and Translation from Al-Zaytoonah University of Jordan.
```

## Tech stack

- Microsoft Excel
- Power BI

To contact Dima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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