# Dillan Sandoval

Dillan Sandoval is a remote worker on Himalayas, Intake Specialist at Custodio & Dubey LLC, based in Nicaragua.

Source: https://himalayas.app/@dillansandoval

```text
I resolve customer, technical support, intake, and collections needs across BPO and legal services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nicaragua |
| Authorized to work in | Nicaragua |
| Salary expectations | 30k+ USD |
| Job categories | Customer Specialist, Customer Service, Technical Support Specialist, Intake Specialist, Debt Recovery Collector, Financial Advisor, Customer Support Specialist, Customer Contact Specialist, Customer Experience Specialist, Customer Relations Specialist, Customer Satisfaction Specialist, Client Services Specialist, Customer Service Professional, Customer Solutions Specialist |
| Skills | Customer Service, Technical Support, Client intake, Case Evaluations, Case Documentation, Data Entry, CRM Systems, Debt Collection, Skip tracing, Payment Processing, Account Research, Verbal Communication, Written Communication, Spanish, English, Microsoft Word, Excel, PowerPoint, Outlook, Multitasking, Teamwork, Attention To Detail, Skip |

## What I'm looking for

```text
I'm looking for a customer-facing role where I can use my bilingual communication, technical support, intake, and problem-solving experience to improve customer satisfaction and support efficient operations.
```

## About

```text
I've supported customers and businesses across BPO, legal intake, technical support, and commercial debt collection for over 10 years. At Custodio & Dubey LLC, I served as the first point of contact for prospective clients, assessing eligibility, gathering case information, and coordinating onboarding with attorneys.

I've also delivered Tier 1 support for Microsoft Surface and HoloLens devices, resolved Fitbit technical issues, and managed payment plans and account research in collections. I communicate fluently in Spanish and English and bring organized, detail-oriented customer service under pressure.
```

## Experience

### Intake Specialist

Custodio & Dubey LLC. Jan 2023 - Nov 2025

```text
Served as the first point of contact for prospective clients, conducting initial case assessments and gathering relevant information. Evaluated client eligibility based on firm criteria and legal guidelines.
```

Skills: CRM, Data-Entry, Client-Communication, Case-Management, Legal-Compliance

### Commercial Debt Collector

Connect International (MOFE S.A.). Mar 2020 - Aug 2022

```text
Monitored accounts for compliance with payment plans and processed payments. Used skip tracing and other techniques to locate debtors.
```

Skills: Skip-tracing, Payment-Processing, Due-Diligence

### Technical Support Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2017 - Nov 2019

```text
Provided Tier 1 IT support for Surface and HoloLens devices to commercial companies across the United States and Europe.
```

Skills: Tier-1-Support, Surface, HoloLens, IT-Support, Troubleshooting

### Customer Service Representative / Technical Support Specialist

OneLink Experts. Dec 2016 - Aug 2017

```text
Resolved technical issues for Smart Watch Devices (Fitbit) through email and chat interactions for customers across the United States and Europe.
```

Skills: Email-Support, Chat, Technical-Troubleshooting, Customer-Service

### Financial Advisor

Sitel. Jan 2015 - Dec 2016

```text
Managed incoming calls and customer service inquiries, generated sales leads, and identified customer needs to achieve satisfaction.
```

Skills: Customer-Service, Sales-Lead-Generation, Inbound-Calls, Needs-Assessment

## Education

### ADEI Academia de Enseñanza en Inglés

Advanced English Course, English. 2011 - 2015

```text
Completed an advanced English course, achieving business fluency in English.
```

### Maswall Salto Adelante

High School Diploma, General Studies. 2008 - 2013

```text
Earned a high school diploma from Maswall Salto Adelante.
```

### Sydicom

Microsoft Office Suite, Computer Applications. 2008 - 2008

```text
Completed a course in Microsoft Office Suite.
```

## Tech stack

- Skip

To contact Dillan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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