# Dilip Velpula

Dilip Velpula is a remote worker on Himalayas, Senior Advisor – Resource Management at Dell Technologies, based in India.

Source: https://himalayas.app/@dilipvelpula

```text
Resource management leader at Dell Technologies who delivered workforce planning and automation programs across global operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2001k+ INR |
| Job categories | Resource Management, Program Manager, Workforce Management Analyst |
| Skills | Workforce Management, Capacity Planning, Strategic Program Management, Project Management, Forecasting, Scheduling, Workforce Automation, Performance Metrics, Business Analytics, Budgeting, Cost Management, Financial Management, Process Improvement, Change Management, Incident Response |

## About

```text
At Dell Technologies, I led capacity planning and budgeting to align hiring and resource utilization with business needs. I also directed strategic program execution and implemented RCA-based corrective actions for incident response.

At Amazon, I directed programs across Europe and APAC, set up Global Command Centers in Australia, Turkey, and UAE, and enabled three peak seasons with >97% SLA performance. I also managed automation projects and developed and scaled the ‘TAG’ backup system for business continuity.
```

## Experience

### Senior Advisor – Resource Management

[Dell Technologies](https://himalayas.app/companies/dell). Jul 2021 - Mar 2025

```text
Led capacity planning and budgeting to align hiring and resource utilization with business needs. Directed program execution for strategic initiatives, ensuring timely delivery and quality outcomes.
```

Skills: Capacity-Planning, Budgeting, Program-Management, Incident-Response, Stakeholder-Management, Continuous-Improvement, Process-Improvement

### Senior Manager – Resource Management

Omega Healthcare. Jul 2020 - Jul 2021

```text
Managed a team of capacity planners across geographies based on client forecasts. Led system and seat management initiatives to optimize space and cost.
```

Skills: Capacity-Planning, Team-Management, System-Management, Cost-Optimization, Workflow-Redesign, Operational-Efficiency

### Program Manager

[Amazon](https://himalayas.app/companies/amazon). Jul 2016 - Jul 2019

```text
Directed programs across Europe and APAC, ensuring peak season readiness with minimal SLA breaches. Set up Global Command Centers in Australia, Turkey, and UAE.
```

Skills: Program-Management, Automation, SLA-Management, Global-Operations, Business-Continuity, Project-Management

### Sr. Analyst – Program Management

[Dell International Services](https://himalayas.app/companies/dell). Dec 2009 - Jul 2016

```text
Managed multiple concurrent projects, ensuring cross-functional alignment and timely execution. Created SOPs as SME for sales tools, improving incident response and ticket quality.
```

Skills: Project-Management, SOP-Development, Incident-Response, Reporting, Dashboarding, Cross-functional-Coordination

### Team Lead – Workforce Management

Tata Business Support Services Ltd. Jan 2005 - Dec 2009

```text
Forecasted staffing needs, built scalable schedules, and ensured service level success. Conducted training, resolved escalations, and delivered high-quality customer experiences.
```

Skills: Workforce-Management, Forecasting, Scheduling, Training, Escalation-Management, Customer-Service

## Education

### Shivani College of IT and Management

B.Com, Commerce

```text
Completed Bachelor of Commerce from Shivani College of IT and Management, Hyderabad in 2007.
```

## Tech stack

- Python
- Microsoft Excel
- SQL
- Power BI
- Microsoft Outlook
- Microsoft PowerPoint

To contact Dilip, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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