# Diego Delgadillo

Diego Delgadillo is a remote worker on Himalayas, Supervisor, Care Support at Accolade Technology, based in Czechia.

Source: https://himalayas.app/@diegodelgadillo

```text
I deliver multilingual HR operations, employee services, and case management across global teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Czechia |
| Authorized to work in | Czechia |
| Salary expectations | 600k+ CZK |
| Job categories | HR Operations Specialist, Human Resources Specialist, HR Shared Services Specialist, Employee Services Manager |
| Skills | HR Operations, Employee Lifecycle, Employee Support, Case Management, Payroll Support, Benefits Support, HR Service Delivery, shared services, Escalation Resolution, Process documentation, Quality Checks, Knowledge Management Support, Multilingual Service, Recruitment, Onboarding, Change Management, Workday, ADP Workforce, ADP, Oracle, Salesforce Service Cloud, Salesforce, Zendesk, Microsoft Suite, Slack, SharePoint, Confluence, Lucid, Spanish, English |

## What I'm looking for

```text
I'm looking for a specialist role where I can apply strong HR process knowledge, reliable case management, and multilingual employee support within a global shared-services or corporate HR team.
```

## About

```text
I've supported employees, managers, and HR partners across the US, LATAM, EMEA, and MENA for more than 10 years, including eight years of progression at Amazon.

At Amazon, I managed HR operations involving employee lifecycle processes, payroll, benefits, tax, stock, pay discrepancies, policy changes, and complex executive cases. I supported 12 countries across two business units and used Workday, ADP Workforce, Salesforce Service Cloud, Zendesk, and Oracle to deliver accurate, timely service.

Most recently at Accolade Technology, I supported a team of 18, handling an average of 3,240 monthly cases while maintaining 95% quality and 24–48-hour SLAs. I bring hands-on case management, quality, documentation, escalation resolution, and multilingual employee support to global shared-services and corporate HR teams.
```

## Experience

### Supervisor, Care Support

Accolade Technology. Jun 2023 - Nov 2025

```text
Supervised day-to-day service delivery, monitored workload and quality, and provided structured feedback. Managed a team of 18, handling an average of 3,240 cases monthly with 95% quality scores and 24-48 hour SLAs.
```

Skills: Case-Management, Quality-Assurance, Team-Leadership, SLA-Management, Process-Compliance, Recruitment, Onboarding, Stakeholder-Management

### Sr. HR Operations Specialist, EMEA & MENA

[Amazon](https://himalayas.app/companies/amazon). Nov 2021 - Apr 2023

```text
Supported regional HR operations across EMEA and MENA, coordinating projects and process changes. Tracked progress, identified risks, and performed quality checks for 12 countries across 2 business units.
```

Skills: HR-Operations, Project-Coordination, Quality-Checks, Workday, ADP-Workforce, Salesforce-Service-Cloud, Zendesk, Change-Management

### Sr. HR Operations Specialist, US

[Amazon](https://himalayas.app/companies/amazon). Apr 2018 - Oct 2021

```text
Handled regional partner requests and prioritized HR operations actions. Mentored 15 people, improving team quality from 70% to 95% and increasing case closing average by 30%.
```

Skills: HR-Operations, Case-Management, Mentorship, Training, Quality-Improvement, Benefits-Administration, Payroll-Support, Lifecycle-Management

### HR Specialist

[Amazon](https://himalayas.app/companies/amazon). Jun 2015 - Mar 2018

```text
Resolved employee queries and escalated cases related to benefits, payroll, and lifecycle processes. Maintained case records and supported operational projects, achieving 97% under 24h SLA and QA score of 98.
```

Skills: HR-Operations, Case-Management, Payroll-Support, Benefits-Administration, ADP, Oracle, Workday, Salesforce, Quality-Assurance

## Education

### UNICA University

Bachelor's, International Trade

```text
Graduated in 2014 with a Bachelor's degree in International Trade and a Bachelor's degree in Foreign Affairs.
```

### UNICA University

Bachelor's, Foreign Affairs

```text
Graduated in 2014 with a Bachelor's degree in International Trade and a Bachelor's degree in Foreign Affairs.
```

## Tech stack

- Salesforce
- Oracle
- Workday
- Slack
- Zendesk
- Confluence
- ADP

To contact Diego, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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