# Didier Villamil

Didier Villamil is a remote worker on Himalayas, Customer Service Representative at Traffic Tech, based in Colombia.

Source: https://himalayas.app/@didiervillamil

```text
Customer Service Representative at Traffic Tech who developed delay reports to help address customer score risks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 60k+ USD |
| Job categories | Industrial Engineer, Logistics Coordinator |
| Skills | Customer Service, Supply Chain, Logistics Coordination, Inbound Operations, Outbound Operations, Data Management, Sistematización De Información, Report Writing, Load Tracking, Office Suite, RStudio, GAMS, Arena Simulation Software, Power BI, Automation |

## About

```text
At Traffic Tech, I developed reports to flag possible delays that could affect customer scores and help present possible solutions. I also communicated with carriers to get updates or provide instructions in a timely manner.

At Lean Solutions Group, I coordinated inbound and outbound operations for Mexico, the United States, and Canada. I organized and sent documentation, checked load statuses, updated the internal system, and kept in touch with sales teams and customers.

I also supported the entry of new agents by assisting the operations area at Lean Solutions Group. Before that, at Teleperformance, I assisted transportation customers through voice, email, and chat, and supported payment activities as part of the back-office team.

I studied Industrial Engineering at Politecnico Grancolombiano. My experience includes supply chain work and entry-level data management and information systematization software.
```

## Experience

### Customer Service Representative (current)

Traffic Tech. Oct 2024 - Present

```text
Developed reports notifying possible delays that could affect customer scores and presented possible solutions or resolutions. Communicated with carriers to get updates or provide instructions in a timely manner.
```

Skills: Reporting, Communication-Skills, Problem-Solving, Customer-Service

### Logistics Coordinator

Lean Solutions Group. May 2022 - Oct 2024

```text
Coordinated inbound and outbound operations for Mexico, United States, and Canada. Organized and sent documentation, checked load statuses, updated internal systems, and maintained communication with sales teams and customers. Supported the entry of new agents by assisting the operations area.
```

Skills: Logistics, Coordination, Documentation, Communication-Skills, Operations, Customer-Service

### Customer Service Representative

Teleperformance. Aug 2019 - Apr 2022

```text
Assisted customers via voice, email, and chat, providing information about the company's transportation products and services. Part of the back-office team, carrying out support activities in the payment area.
```

Skills: Customer-Service, Communication-Skills, Back-Office, Payment-Support

## Education

### Politecnico Grancolombiano

Industrial Engineer, Industrial Engineering. 2014 - 2018

```text
Earned a degree in Industrial Engineering from Politecnico Grancolombiano from 2014 to 2018.
```

### SENA

Technician, Environmental Management Systems. 2012 - 2014

```text
Completed a Technician program in Environmental Management Systems from SENA from 2012 to 2014.
```

### Colegio Psicopedagógico de Chia

Academic Bachelor, General Studies

```text
Earned an Academic Bachelor degree from Colegio Psicopedagógico de Chia in 2014.
```

## Tech stack

- RStudio
- Power BI
- GAMS

To contact Didier, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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