# Dickey Wangmo

Dickey Wangmo is a remote worker on Himalayas, Restaurant Server & Front-of-House Staff at Various Establishments, based in France.

Source: https://himalayas.app/@dickeywangmo

```text
I resolve customer inquiries and travel disruptions with calm, multilingual support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 30k+ EUR |
| Job categories | Customer Service, Customer Support Agent, Customer Relationship Executive |
| Skills | Customer Support, Inbound Communication, Outbound Communications, Phone Communication, Email Communication, Face To Face Communication, Ticket Resolution, Inquiry Management, Escalation Support, Problem Solving, Conflict De escalation, Policy Explanation, Complaint Handling, Order Tracking, Request Tracker, Active Listening, Empathy, Communication Adaptability, Patience, Teamwork, Multitasking, Time Management, Account Adjustments, Booking Modifications, Cash Processor, Payment Processing, English, French, Hindi, Tibetan |

## What I'm looking for

```text
I'm looking for a customer support role where I can resolve inquiries, explain policies clearly, de-escalate issues, and help customers through complex service situations.
```

## About

```text
I've supported customers at British Airways and IndiGo Airlines, resolving booking changes, service disruptions, complaints, and high-volume travel inquiries by phone, email, and in person.

Now working in front-of-house service in the Paris region, I bring calm communication, accurate payment processing, and fluent English, Hindi, and Tibetan alongside conversational French.
```

## Experience

### Restaurant Server & Front-of-House Staff (current)

Various Establishments. Jan 2022 - Present

```text
Greeted diverse international guests, assisted with orders, and provided clear product recommendations in fast-paced environments. Processed daily counter and tableside transactions accurately using cash, card, and digital payment vouchers.
```

Skills: Customer-Service, Cash-Handling, Payment-Processing, Teamwork, Communication-Skills

### Customer Support Agent

British Airways. May 2019 - Jul 2021

```text
Responded to inbound customer phone calls and emails regarding inquiries, schedule changes, and general service support. Utilized specialized database software to verify account details, process booking modifications, and apply company policy.
```

Skills: Customer-Support, Phone-Communication, Email-Communication, Database-Software, Booking-Modifications, Policy-Application

### Senior Customer Relations Executive

IndiGo Airlines. Apr 2016 - Jan 2017

```text
Addressed escalated customer feedback and formal complaints via email and phone correspondence. Investigated service issues to deliver fair, policy-compliant answers and maintain positive client relationships.
```

Skills: Client-Relations, Complaint-Handling, Email-Communication, Phone-Communication, Investigation, Policy-Compliance

### Customer Service Representative

IndiGo Airlines. Jan 2011 - Mar 2016

```text
Processed high volumes of customer email inquiries concerning missing items, delays, and general travel logistics. Provided face-to-face assistance at service counters, managing check-ins and updating passengers in real time.
```

Skills: Customer-Service, Email-Communication, Face-To-Face-Support, Check-In-Management, Real-Time-Updates, Service-Level-Agreements

## Education

### Baldwin Women's Methodist College

Bachelor's Degree, Commerce

```text
Bachelor's Degree in Commerce from Baldwin Women's Methodist College in Bangalore, India.
```

## Tech stack

- Request Tracker

To contact Dickey, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Sofia Carvalho](https://himalayas.app/@sofiacarvalho): Customer Support, Ninepine
- [Anthony FRANCIS](https://himalayas.app/@anthonyfrancis): Sales Representative, Stock Pro
- [Nicolas Batissier](https://himalayas.app/@nicolasbatissier): Senior Waiter / Customer Service Representative, Various Paris Brasseries
- [Thomas Supply](https://himalayas.app/@thomassupply): Front Office Operator, Sewan
- [Esteban Ruelas](https://himalayas.app/@estebanruelas): Founder & General Manager, Climbing Gym & Restaurant
- [souha abboud](https://himalayas.app/@souhaabboud): Customer Service Representative, Lime
- [Irum Joseph](https://himalayas.app/@irumjoseph): Customer Service, Marriott Hotel Champs Elysees
- [Irum John](https://himalayas.app/@irumjohn): Customer Service, Marriott Hotel Champs Elysees
- [Khadija Tlig](https://himalayas.app/@khadijatlig): Customer Service Representative, Vodafone B2B
- [Sarah Bendeks](https://himalayas.app/@sarahbendeks): Customer Care Agent, Onepilot