# Diarra Ngom

Diarra Ngom is a remote worker on Himalayas, Agent at Ministère du Tourisme et de l'Artisanat, based in Senegal.

Source: https://himalayas.app/@diarrangom

```text
Administrative and Commercial Manager who processed tourism accreditation applications at the Ministry of Tourism and cut average processing time by 30%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Senegal |
| Authorized to work in | Senegal |
| Salary expectations | 60k+ USD |
| Job categories | Commercial and Administrative Leader, Administrative Manager, Commercial Manager |
| Skills | Administrative Management, Tourism Accreditation, Customer Follow up, Client Acquisition, Mobile App Marketing, Loyalty Campaigns, Customer Service, Complaint Handling, Accounting, Bookkeeping, Check Management, Portfolio Tracking, General Ledger Accountant, Physical Inventory, Bank Reconciliation |

## What I'm looking for

```text
I’m looking to manage complex files, train teams, and optimize operational processes within your company.
```

## About

```text
At the Direction de la réglementation touristique (DRT) au ministère du Tourisme et de l’Artisanat, I processed accreditation applications for travel agencies, accommodation providers, and tourist guides. I supported applicants from submission through authorization, reducing the average processing time by 30% through rigorous follow-up.

At Sonatel, I recruited and converted customers to the Orange et Moi mobile application, reaching 150% of the monthly target. I also remotely configured customer phones, improving the connection rate by 20%, and shared customer information with supervisors to help adjust promotional offers.
```

## Experience

### Agent

Ministère du Tourisme et de l'Artisanat. Jan 2024 - Dec 2024

```text
Processed complete accreditation files for travel agencies, accommodations, and tourist guides. Reduced average processing time by 30% through rigorous follow-up and collaborated with legal services to ensure compliance.
```

Skills: Gestion-Administrative, Suivi-Client, Conformité, Collaboration

### Stagiaire Marketing

Sonatel. Jan 2021 - Nov 2021

```text
Recruited and converted clients to the mobile application, achieving 150% of the monthly objective. Configured client phones remotely, improving connection rate by 20%, and collected client information to adjust promotional offers.
```

Skills: Digital-Marketing, Client-Acquisition, Mobile-Apps, Service-Client

### Stagiaire Comptable

Grand Moulin de Dakar. Jul 2019 - Aug 2019

```text
Managed checks, monitored client portfolio, and updated the general ledger. Participated in physical inventories and bank reconciliation.
```

Skills: Comptabilité, Gestion-De-Portefeuille, Grand-Livre, Rapprochement-Bancaire

## Education

### ANPEJ

Techniques de recherche d’emploi, Job Search Techniques. 2023 - 2023

```text
Techniques de recherche d’emploi certification from ANPEJ in 2023.
```

### Call Center Dakar

Téléconseillère, Call Center Operations. 2023 - 2023

```text
Téléconseillère certification from Call Center Dakar in 2023.
```

### Lycée de Kounoune

Baccalauréat, General. 2021 - 2022

```text
Baccalauréat from Lycée de Kounoune, Dakar, from 2021 to 2022.
```

### Institut Supérieur d’Entrepreneurship et de Gestion (ISEG)

Licence, Création et Gestion Administrative des Entreprises. 2019 - 2020

```text
Licence en Création et Gestion Administrative des Entreprises from Institut Supérieur d’Entrepreneurship et de Gestion (ISEG), Dakar, from 2019 to 2020.
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Diarra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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